Managing Currencies on Cademy
Cademy simplifies managing multiple currencies for courses, memberships, and vouchers, making it easier for educators to cater to global audiences. This guide provides step-by-step instructions, insights, troubleshooting tips, and an FAQ section to help you manage currencies effectively.
Step-by-Step Instructions
Set or Change Default Currency
To set or change the default currency for your profile, please follow these steps:
1. Log in to Admin Dashboard.
2. Open Settings > Payments.
3. Select your preferred currency (GBP, USD, EUR) from the dropdown.
4. Click Save to apply the changes. All new courses, memberships, and vouchers will default to this currency.
Set Course Currency
To assign a specific currency to a course, follow these steps:
1. Edit or Create a Course.
2. Open the Advanced Settings tab.
3. Select the desired currency for the course.
4. Save your changes.
Set or Change Membership Currency
Membership currencies default to the educator’s currency but can be customised. To set or update the currency, use the following steps:
1. Create or Edit a Membership:
• Go to Memberships > Create New Membership or select an existing membership.
2. Select Currency:
• Choose the currency (GBP, USD, EUR) in the membership settings.
• Note: Changes affect only new subscriptions; existing subscriptions retain their original currency.
3. Save your changes.
Set or Change Voucher Currency
To create or update a voucher with the correct currency, follow these steps:
Go to Admin Dashboard > Vouchers.
Click Create New Voucher or select an existing voucher to edit.
In the Currency field, select the appropriate currency (GBP, USD, EUR) for the voucher.
Complete or update other voucher details as needed.
Click Save to finalize the voucher settings.
Note: Vouchers must match the currency of the course they are redeemed for. If the currencies differ, students will see an error when attempting to use the voucher.
Student Experience with Currencies
Courses
Students see course prices displayed in the course’s specified currency throughout the platform, including search results and course pages.
During checkout, all costs (base price, add-ons) are shown in the course currency.
Memberships
Students view membership pricing and subscription costs in the membership’s currency during checkout.
Renewal notifications display the recurring cost in the original subscription currency.
Vouchers
Students are informed of the voucher’s currency upon receipt, ensuring clarity.
When redeeming vouchers, students see an error if the currency doesn’t match the course they wish to book.
Emails and Notifications
All confirmation, reminder, and renewal emails reflect the currency of the respective transaction, whether it’s for courses, memberships, or vouchers.
Troubleshooting Common Issues
Voucher Currency Mismatch:
Ensure voucher and course currencies match before redemption. Mismatched vouchers cannot be used.
VAT Display Issues:
VAT is shown only for GBP transactions.
Subscription Currency Updates:
Existing memberships retain their original currency. For changes, advise students to cancel and resubscribe under the new currency.
Frequently Asked Questions (FAQs)
Can I change the currency for an existing course?
Can I change the currency for an existing course?
Yes, you can update the currency for a course in its Advanced Settings. However, this change applies only to new bookings. Any existing bookings will remain in the original currency.
What happens if a student uses a voucher in the wrong currency?
What happens if a student uses a voucher in the wrong currency?
If a student tries to redeem a voucher in a currency that doesn’t match the course, they will see an error message. The voucher cannot be used unless the course currency matches the voucher’s currency.
Can I set different currencies for different courses?
Can I set different currencies for different courses?
Yes, each course can have its own currency, which you can configure in the Advanced Settings when creating or editing the course.
How are subscriptions handled if I change the membership currency?
How are subscriptions handled if I change the membership currency?
Existing subscriptions will continue in the original currency. Only new subscriptions will adopt the updated membership currency.
Do students see VAT on prices?
Do students see VAT on prices?
VAT is displayed only for courses priced in GBP. It will not appear for USD or EUR transactions, even if VAT is enabled.
Can I offer memberships in multiple currencies?
Can I offer memberships in multiple currencies?
No, a membership can only be set in one currency at a time. However, you can create separate memberships with different currencies if needed.