The “All Activity” section on the Contact Page provides detailed insights into email interactions with customers. Each email status represents a specific stage in the email delivery process. To improve clarity, tooltips have been added to explain the meaning of each status.

Indicates that the email was successfully delivered to the recipient’s inbox.

Confirms that the email was successfully dispatched from Cademy’s servers but was not delivered to the recipient’s inbox due to filtering or other technical issues on their side.

Confirms that the recipient has opened the email, verifying they have seen it.

Indicates that the recipient clicked a link within the email, showing engagement with the content.

Means the email is in the queue to be sent, awaiting processing before delivery.

Shows that the recipient marked a previous email as spam. To protect email deliverability, the system has stopped sending emails to this contact. To whitelist the recipient and resume email delivery, please contact Cademy Customer Support at support@cademy.io.