This guide is for course providers who want to collect feedback after a course, such as a course evaluation form. One Feedback form can ask private questions, rate the trainer and collect a public review. Here you create the form and choose which courses use it.
Sending the form to participants is covered in Send a Feedback Form to Participants After a Course. Reading answers is in Find and Manage Form Responses (Submitted Answers), and publishing reviews in Manage Course Reviews and Star Ratings.
No Feedback Option in New Form? Only Checkout and General Shown
When you select New Form in Forms, you choose Checkout, General or Feedback. Feedback is offered only when feedback forms and reviews are switched on for your account. The same switch controls the Reviews page in the menu and Settings → Feedback & Reviews.
If New Form offers only Checkout and General, contact Cademy Support and ask for feedback forms and reviews to be switched on for your account.
Who Can Create and Manage Feedback Forms
Course Owners and System Admins can manage Forms and Reviews. A System Admin has full access to your provider account. A Course Owner is a team member with permission to manage courses. If Forms or Reviews is missing from your menu, check More, then ask a System Admin to check your access.
Feedback Form Terms: Response, Public Review and Facilitator
Facilitator: the trainer or course leader teaching a course or date.
Response: the answers one participant sends. A participant’s place on a course is a Registration.
Public review: a star rating and optional comment shown on a course or provider page, collected by the form’s Public Review block.
Use the Built-in Course Review Form
Course Review is the ready-made Feedback form in every account. It has an overall star rating, an optional written review, the choice to show the participant’s full name, and six optional breakdown ratings: Material Covered, Facilitator, Organiser, Resources Provided, Location/Delivery and Communication.
Cademy uses Course Review when neither the course nor your account has another Feedback form selected. You can edit it and add your own questions. You cannot delete it.
Its answers are under Forms → Course Review → Responses. Answers sent through another form stay with that form; switching forms later does not move them.
Use One Feedback Form for All Courses or Choose One per Course
Each course uses your account default Feedback form, or one chosen on that course.
Use Course Review or Another Feedback Form for All Courses
The default feedback form is used by every course that does not choose a different form in its own settings.
From the Admin dashboard, open Settings → Feedback & Reviews.
Under Default feedback form, choose the form you want your courses to use, for example Course Review.
Select Save and check for Feedback & Reviews settings saved.
To go back to the built-in form, select Clear beside Default feedback form, then Save. If Default feedback form is empty, Cademy uses Course Review. Reviews of your provider profile use this form too. A course that chose its own form keeps it until you set it to Use Account Default.
Choose a Different Feedback Form for One Course
Open Courses, choose the course and select Edit Course → Settings → Feedback & Reviews.
Under Feedback form, choose the form for this course.
Select Save in the course editor.
To make the course use your default form again, choose Use Account Default and save.
To check which courses use a form, open its Usage tab; see Check Where a Feedback Form Is Used.
Add a Feedback Form to an Online Lesson
In an on-demand or blended course using the block-based lesson editor, you can add any Feedback form to a lesson as a Form block, so learners answer it inside the course. To require it before learners finish that lesson, turn on Students must submit this form to finish the lesson. See Add Forms to Lessons for the full setup. Optional and hidden lessons do not count towards course completion. Also lock later lessons until it’s submitted can still lock later lessons when this lesson is optional and visible. A form in a lesson hidden from a learner does not lock their later lessons. See Set Lesson Access and Completion Rules.
A lesson response counts as course feedback: Cademy then skips the automatic feedback request on course completion. One Feedback form takes one response per Registration, so use a separate form for each feedback checkpoint.
Create a Course Feedback or Evaluation Form
Log in at admin.cademy.io and select Forms.
Select New Form, then choose Feedback. If Feedback is not offered, see No Feedback Option in New Form? above.
Enter a Name your team will recognise and select Create Form. The type cannot be changed later.
Check for Form created. The form opens in Form Editor. Add your questions as described below, then select Save.
A new Feedback form starts with the optional private question “Is there anything you would like to tell us privately?” and the three core Public Review questions: Overall rating, Your public review and Show my name on the public review. The six breakdown ratings are not included until you add them.
One form can be used on several courses. Creating a form does not send it to anyone: choose it for your courses, then request feedback or add it to a lesson.
Add Your Own Questions to a Feedback Form
For example, ask “What was most useful?” or “How confident do you feel after the course?”.
Open Forms, choose your Feedback form and open Form Editor.
Select Add Field → New Custom Field… and choose the answer type.
Enter the question under Label. For a choice question, enter each answer on a new line under Options.
If Show on the Public Form is shown, leave it on. The answer goes to your team, not into the public review.
Select Add Field, then Save at the top of the form, and check for Form saved.
Answer types: Rating (1 to 5 stars), Scale (a score between two numbered ends), Text, Text Area, Date, Number, True/False (Boolean), Telephone, Email, Website, Address, Multiple Choice Checkboxes, Single Choice Options, Dropdown and Statement (instructions without an answer). Feedback forms do not collect file uploads.
You can also reuse a saved Contact Field under Add Field → Contact Fields. Feedback answers are saved with the response, not on the participant’s Contact record, even for a Contact Field: an Email answer does not replace their saved address.
Add Instructions to a Feedback Form with a Statement
A Statement shows instructions that need no answer. In Form Editor, select Add Field → New Custom Field…, choose Statement, enter a Label and the text, select Add Field, then Save.
Make a Feedback Question Required, Move It or Remove It
In Form Editor, point to the question to show its controls.
Open Field Options. Under Validation, turn on Required to require an answer while the question is shown. For Number and Date questions, set Minimum and Maximum. For text, Pattern sets a required format; leave it blank if not needed. Save the options.
Use Drag to Reorder to move the question, Insert Field Here to add one above it, or Remove Field to take it off the form.
Select Save at the top.
Removing a question keeps the answers already received. To ask something different, add a new question rather than changing the meaning of one people have already answered.
Show a Follow-up Feedback Question Only After Certain Answers
Conditions need the Teams or Custom plan, or an account with Conditional Fields included.
Open the follow-up question’s Field Options, choose Visibility → Only When…, then choose a question above it, a comparison and an answer. Save the options and the form. For example, show “What could we improve?” only after a low Rating or Scale answer. Hidden answers are not saved. Preview Logic tries answers without creating a response. See Show or Hide Form Questions Based on Answers for combined conditions.
Add Star Ratings and Rating Scales to a Feedback Form
Use Rating for 1 to 5 stars. Use Scale for a numbered score, such as “How confident do you feel after the course?” or “How likely are you to recommend this course?”.
In Form Editor, select Add Field → New Custom Field….
Choose Rating or Scale and enter the question under Label.
For Scale, enter the smallest score under Lowest Point and the largest under Highest Point, for example 0 and 10. Use whole numbers from 0 to 10; the smallest must be below the largest.
Optionally, label the two ends with Lowest Point Caption and Highest Point Caption (up to 40 characters each), such as “Not at all confident” and “Very confident”.
Select Add Field, then save the form.
Rating and Scale answers are private; public reviews use the Public Review block.
Rate the Trainer or Course Leader in a Feedback Form (Facilitator Rating)
Add Facilitator Rating to collect private star ratings for the people teaching the course. Cademy uses the facilitators assigned to the participant’s course date. If none are assigned there, it uses those on the parent block of dates, then those on the course. A block is a group of dates booked together.
In Form Editor, select Add Field → Facilitator Rating.
Click the question to change its wording, if needed.
Select Save at the top of the form and check for Form saved.
You can add one Facilitator Rating question per form. A System Admin sees the ratings under Users & Facilitators, the person, then Reviews; facilitators cannot see that tab. It shows the Facilitator Rating answer, or the Facilitator score from the public review if there is none. That public Facilitator score can be published with the review; the Facilitator Rating answer stays private.
Collect a Public Review in the Same Feedback Form
The Public Review block collects the public review. When it is shown, Overall rating is required; the written review and breakdown ratings are optional, and a checkbox lets the participant show their full name. The block stays at the end of the form, and its questions cannot be rewritten or moved.
Open Forms, choose your Feedback form and open Form Editor.
If the block is missing, select Add Field → Public Review.
Open the three-dot menu labelled Public Review block actions. Choose Add Breakdown Ratings to let participants rate six parts of the course separately, or Remove Breakdown Ratings to take them off.
To collect only private feedback, choose Remove Block… and confirm with Remove Block. Feedback already received is kept.
Select Save.
If the course’s Publish public reviews setting (on the course, or in Settings → Feedback & Reviews if the course uses the account setting) is Never, participants do not see the review questions, even though they stay in Form Editor. Keep other questions on the form so they have something to answer. Approval and publishing rules are in Manage Course Reviews and Star Ratings.
Let Participants Choose Whether to Leave a Public Review
With conditional fields available, a Yes/No question can decide whether the whole Public Review block appears.
In Form Editor, add a Single Choice Options question above the block, labelled Would you like to leave us a public review?, with Yes and No as its choices. Make it Required.
Open Public Review block actions and select Show This Block….
Select Only When…, then choose Would you like to leave us a public review?, is any of and Yes.
Select Save in the window, then save the form. Use Preview Logic to check both answers.
Yes shows the block when the course’s review settings allow it. No hides it, so the participant sends their other answers and no review is created.
Change the Feedback Form Title and Submit Button
In Form Editor, click Form Title at the top and enter the title participants should see. Add an explanation in the description box below it.
Click the submit button at the bottom of the editor to open Submit Button. Enter Button Label, choose Alignment (Left, Centre, Right or Full Width) and select Save in the window.
Select Save at the top of the form.
Without a custom Button Label, participants see Send Feedback. The Internal Name under Settings is the name in your Forms list; participants see it only when Form Title is blank.
Feedback Response Emails and Inbox Settings
A new Feedback form has Admin / Owner Email Notifications on, Contact Confirmation Email off and Add Responses To Inbox off. Existing forms can differ.
Open Forms, choose your Feedback form and select Settings.
Turn Admin / Owner Email Notifications on or off to control the email to your team.
Under Contact Confirmation Email, choose Default Confirmation or a template to email the participant a confirmation, or Turn Off.
Turn on Add Responses To Inbox if each new response should create a conversation in Cademy Inbox.
Select Save and check for Form saved.
If a selected custom confirmation template is deleted, Cademy does not fall back to Default Confirmation: choose another template and save.
Who receives the team notification: for course feedback, the course’s Admin Email Recipients (Edit Course → Settings → Course Owners); if none are selected, your account’s recipients; if neither has anyone, your System Admins. For a provider profile review, your account’s recipients or System Admins. A reply to the confirmation email can still create an Inbox conversation when Add Responses To Inbox is off.
Edit, Duplicate or Delete a Feedback Form
Edits and deletion affect every course and lesson using the form.
Edit a Feedback Form Already in Use
Open Forms, choose the form, open Form Editor, edit the questions and select Save. The change applies everywhere the form is used, including lesson blocks and request links already sent. Answers already submitted are kept.
Duplicate a Feedback Form for Another Course
Copy a form when one course needs different questions and other courses keep the original.
In Forms, open the three-dot menu beside the form, select Duplicate…, enter the copy’s Name and select Duplicate.
Change the copy in Form Editor and select Save.
Open the course’s Edit Course → Settings → Feedback & Reviews, choose the copy under Feedback form and save.
What Happens to Feedback Request Links Already Sent?
Each request link keeps the form selected when it was created. If you switch a course from Form A to Form B, links already sent still open Form A; later requests use Form B.
Delete or Archive a Feedback Form You No Longer Use
Open Forms, choose the form and select Usage.
For each course listed, open Edit Course → Settings → Feedback & Reviews, choose another Feedback form and save. For each lesson listed, select View, remove or replace the Form block and save.
If it is your account default, choose another form under Settings → Feedback & Reviews → Default feedback form and save.
In Forms, open the form’s three-dot menu, choose Delete… and confirm with Delete.
While a lesson still uses the form, Delete… opens This Form Is Being Used instead. A form with answers is archived so you can still export them; one with no answers is deleted. Its request links then stop accepting answers. If an archived course stops you removing the form, contact Cademy Support.
Test the Feedback Form as a Participant
Preview Logic in Form Editor tries conditional questions without saving a response. To see the form exactly as a participant does, send yourself a feedback request.
Add Yourself to a Test Course
Open a test course and go to Registrants.
Select New Registration and choose the course date, if applicable.
Under Contact, select your own contact. Turn off Send confirmation email if you do not need a booking confirmation.
Select Add Registration.
Send Yourself a Test Feedback Request
Open Edit Course → Settings → Feedback & Reviews, choose the form under Feedback form and select Save.
In Registrants, open your registration and expand Feedback & Review.
Select Request Feedback, then Send Request.
Open the email and follow the feedback link to check the form.
Do not select Send Feedback (or your own button label) unless you want a real response: its review can be published under the course settings.
Feedback Requests, Responses and Reviews: Where to Find Them
Review Submission and Approval Settings
Request Course Feedback
Request Feedback from One Participant
Request Feedback from Participants in Bulk
Send Feedback Requests Automatically After Course Completion
Automatic Feedback Requests vs Day After Follow-up Email
Avoid Duplicate Feedback Request Emails
Edit the Feedback Request Email
Send a Feedback Reminder
Troubleshoot Missing Feedback Request Emails
View a Participant’s Feedback
Add Internal Notes and Status Columns to Feedback
View Feedback for a Facilitator
Export Feedback and Reviews as CSV
View Feedback Reports
View Feedback Form Analytics
Publish, Hide or Republish a Review
Find Course Reviews and Form Responses
Reply to a Review Publicly or Privately
Delete a Feedback Response and Its Review
Display Public Reviews
Add Reviews to a Course Page
Show Reviews from Other Courses on a Course Page
Remove Reviews from a Course Page
Hide Provider Ratings and Reviews
For Learners: Submit Course Feedback
For Learners: Submit Feedback in a Lesson
For Learners: Review a Course or Provider
For Learners: Is My Feedback Public?
For Learners: Can I Edit Feedback or Delete My Review?
Frequently Asked Questions
Can I put a Feedback form on my website like a General form?
No. Participants open it through a personal request link, Add Review on a course or provider page, or a lesson Form block. Use a General form for your website.
Why does Usage not show every course using this form?
Courses using the account default are counted, not listed, and the list shows up to 50 direct choices. See Check Where a Feedback Form Is Used.