Introduction
Cademy values honest and constructive reviews as an essential part of improving the learning experience. Reviews help learners make informed choices and give course providers valuable insights to enhance their courses and services.
Types of Reviews
There are two types of reviews on Cademy:
Educator Reviews – Feedback on the course provider’s overall service, shown on their profile page.
Course Reviews – Feedback on a specific course, shown on the course page.
Step-by-Step Instructions
For Learners: Leaving Reviews
Leave a Course Review
How to add a review for a course you attended
If you attended a course and want to share your feedback, follow these steps:
Go to the course page of a course you attended. Example:
your-provider-name.cademy.io/course-nameClick Add Review.
Select an overall star rating (1–5 stars).
(Optional) Add a public message and/or a private message to the course provider.
Provide ratings and comments for each category:
Material Covered
Organiser
Location/Delivery
Facilitator
Resources Provided
Communication
Click Submit Review.
Leave an Educator Review
How to add a review for a course provider
If you want to review the course provider’s overall service (not a specific course), follow these steps:
Go to the course provider’s profile page. Example:
your-provider-name.cademy.ioClick the Reviews tab.
Click Add Review.
Select an overall star rating (1–5 stars).
(Optional) Add a public message and/or a private message.
Click Submit Review.
Leave a Review via Email
How to add a review from an email link
If you received a review request by email, follow these steps:
Open the review request email sent by the course provider or Cademy.
Click the review link in the email (e.g.,
your-provider-name.cademy.io/reviews).Follow the on-screen steps to leave either a course review or educator review.
For Course Providers: Managing Reviews
Request Reviews via Mail Merge Tags
How to send an email requesting reviews for a specific course
If you want to email attendees of a course to request a review, follow these steps:
Go to Dashboard > Courses.
Open the course you want to request reviews for.
Select your bookings bookings.
Click the Email button.
If composing a new email: insert the "Review Capture Link" mail merge tag into the message.
If using an existing template that already includes the "Review Capture Link": select that template from the Templates dropdown.
Write a short, polite request for feedback.
Click Send Email.
Note: The Review Capture Link mail merge tag can be used in new emails, saved templates, and automatic emails.
Important: When sending emails from the Contacts page (instead of the Course dashboard), the "Review Capture Link" will generate a link to the course provider’s profile page - not to a specific course.
Request Reviews via Booking Follow-Up Email
How to request reviews using the Booking Follow-Up Email (set-date courses only)
If your course runs on set dates, you can use the automatic Booking Follow-Up Email to collect reviews. On-demand courses do not send follow-up emails.
After the course ends, go to the specific course dashboard or go to the /Enrollments page.
Within 24 hours of the course ending, mark each relevant booking as Attended.
This will automatically trigger the follow-up email, which contains a link for learners to leave a review.
Tip: Mark bookings as Attended promptly so learners receive the email while the experience is fresh.
How to check if your automatic email templates include a review link
If you want to confirm whether your automatic course emails include the "Review Capture Link", follow these steps:
Go to your specific course dashboard.
Click Edit Course.
Click the Settings tab.
Click the Emails menu.
Review the content of your templates and check for the
"Review Capture Link"mail merge tag.
Respond to Reviews
How to respond to a review
If you want to respond to a review left by a learner, follow these steps:
Go to Dashboard > Inbox.
Find the review you want to respond to.
To reply publicly:
Enter your response in the Public Educator Response field.
Click Save Response.
To reply privately:
Use the Inbox to send a direct message to the reviewer.
VERIFIED Badge Rules
A review will display the VERIFIED badge if:
The reviewer was enrolled in the specific course before leaving the review.
The reviewer uses the same email address for the review that was used for enrolment.
This ensures the review is matched to a confirmed past attendee.
Google Reviews Integration
How to link your Google Reviews to your Cademy profile
If you want your Google Maps reviews to show on your Cademy profile, follow these steps:
Copy the link to your Google Maps review.
Copy the link to your Cademy profile.
Write a short explanation of your request.
Email support@cademy.io with the review link, your Cademy profile link, and your explanation.
The support team will link your profile from their side.
Frequently Asked Questions (FAQs)
Who can delete a review?
Who can delete a review?
Only the customer who left the review can delete it. You, as the course provider, cannot delete reviews on their behalf.
How can a customer delete their review?
How can a customer delete their review?
They must log in to Cademy with the same email address they used when leaving the review, locate the review, and click the bin icon.
Why doesn’t a customer’s review have a VERIFIED badge?
Why doesn’t a customer’s review have a VERIFIED badge?
A review will only have a VERIFIED badge if the customer was enrolled in the specific course before leaving the review and used the same email address for both enrolment and the review.
If the customer did not attend the course or left the review using a different email address than the one used for enrolment, the badge will be marked as Unverified.
How soon after a course can a customer leave a review?
How soon after a course can a customer leave a review?
A customer can leave a review at any time, even before the course ends.
How do I add the "Review Capture Link" to an email?
How do I add the "Review Capture Link" to an email?
When writing an email to customers, select the "Review Capture Link" from the mail merge tag menu.
Can I add the "Review Capture Link" to a template?
Can I add the "Review Capture Link" to a template?
Yes. You can add it when creating or editing a template. This allows you to reuse the template whenever you want to request reviews from customers.
Can I add the "Review Capture Link" to automatic emails?
Can I add the "Review Capture Link" to automatic emails?
Yes, and it’s encouraged so you can consistently collect customer feedback without manual effort.
What happens if I send the "Review Capture Link" from the Contacts page?
What happens if I send the "Review Capture Link" from the Contacts page?
The link will take customers to your educator profile, not to a specific course.
Can I respond to customer reviews?
Can I respond to customer reviews?
Yes. Go to Dashboard > Inbox, find the review, and either post a public reply in the Public Educator Response field or send a private message directly to the customer.
Can customers leave a review without booking through Cademy?
Can customers leave a review without booking through Cademy?
Yes - but the review will not have the VERIFIED badge because the system cannot match it to an enrolment.
Can I import my Google Reviews into Cademy?
Can I import my Google Reviews into Cademy?
Yes. Email support@cademy.io with:
The link to your Google Maps review
The link to your Cademy profile
A short context for the request
The support team will link your profile from their side.
Can I import reviews from other platforms?
Can I import reviews from other platforms?
No. Only Google Maps reviews can be imported into Cademy.
Can Cademy support force-delete a review?
Can Cademy support force-delete a review?
No. Cademy will never delete reviews on request, and the system is not built to force-remove reviews.
If a review needs to be removed, the customer who left it must log in with the email address they used to post it and delete it themselves. Customers have this option from their side.
If you believe a review should be removed, we encourage you to contact the customer directly and politely request that they delete it.