All Cademy users can automatically generate certificates for their attendees, even on Free plan. However, with the PRO plan and above, you can fully customise your certificates with your own branding and logos, making them more professional and tailored to your brand and needs.
Default vs. Custom Certificate Design
Below, you can see a comparison between a standard Cademy certificate and a custom-designed certificate available with the PRO plan:
Default Cademy Certificate:
Includes a standard design that uses your profile image as the logo but does not support adding additional images or badges.
Custom Certificate Design (PRO and Above):
Allows you to include your logo along with additional badges or accreditation logos from recognised authorities. This gives certificates a polished and professional look that accurately reflects your brand and course credibility.
Note: To access custom certificate templates, upgrade to the PRO plan or higher in your Cademy Billing Settings.
Accessing Certificate Settings
To manage certificates for a specific course, follow these steps:
Go to your course dashboard.
Click on Course Settings and select the Settings tab.
Find to the Certificates section to configure all certificate-related options.
Configuring Certificate Options
Once you’re in the Certificates section, you can set up the following options:
Automatically Issue Certificate:
Issue certificates automatically when students are marked as attended or complete the course.
Email Student When Certificate Is Issued:
Send an email notification to students when a certificate is issued. Requires Automatically Issue Certificate to be enabled.
Dynamic Value:
Add a one-line dynamic value, such as a unique identifier or personalised message.
Set Certificates to Expire:
Specify an expiry date for certificates to ensure they remain valid only for a defined period.
Creating and Managing Custom Certificate Templates (PRO Plan and Above)
Creating custom certificate templates allows you to design certificates that reflect your brand and include any specific logos or badges required by accreditation authorities. To get started:
Go to the Cademy Admin Settings.
Navigate to the Certificate Templates section under the Contents tab.
Click + to create a new template or use the gear icon to edit an existing one.
Customise your template by adding the following elements:
Fixed Elements:
Text blocks and images, such as your images or custom text, which remain constant across all certificates.
Course Dynamic Value
Dynamic Elements (Auto-Populated):
Student Name
Course Name
Certificate Issue Date
Certificate Expiry Date
These dynamic elements are automatically populated with the relevant details when the certificate is generated.
Certificate Background
Choose your desired background image and set the certificate’s orientation (landscape or portrait).
Issuing, Viewing, and Revoking Certificates
Issuing Certificates:
To issue a certificate to a student manually:
Go to the specific course in your Cademy dashboard.
Find the attendee to whom you want to issue the certificate.
In the Certificates section, click Issue or Issue and Email if a certificate has not been issued yet.
Viewing a Certificate:
If you want to view an already issued certificate:
Go to the specific course in your Cademy dashboard.
Find the attendee whose certificate you want to view.
In the Certificates section, click View to see the issued certificate.
Revoking a Certificate:
To revoke a previously issued certificate:
Go to the specific course in your Cademy dashboard.
Find the attendee whose certificate you want to revoke.
In the Certificates section, click Revoke to disable the certificate.
See Issued Certificates on Contact
All issued certificates will now appear in the contact activity, making it easier than ever to keep track of issued certificates and their expiration dates. This allows you to quickly verify whether a certificate has been issued and view its details directly from the contact’s profile.
Sending Certificates via Email or Direct Link
Using Mail Merge Tags:
To automatically include certificate links in your course-related emails:
From your course dashboard, select the booking for the student to whom you want to send the certificate.
Click on the Email option for that booking.
In the email editor, select the “Certificate Link” from the Mail Merge drop-down menu.
This will insert the certificate link into your email, and the student will receive their generatetificate once the email is sent. This method is useful when sending certificates directly through Cademy.
Note: This method can also be used when adding the mail merge tag to email templates.
Sending Direct Certificate Links:
Go to the specific course in your Cademy dashboard.
Find the attendee whose certificate link you want to send.
In the Certificates section, click on Copy to get the public link for the certificate.
Share this link via email, WhatsApp, or any other communication tool outside of Cademy.
How Customers Can Download Their Certificates
Customers can download their certificates from their course dashboards once they’ve been marked as attended (for scheduled courses) or have completed an on-demand course.
How to Preview a Certificate
If you’d like to preview a certificate before issuing or sharing it, follow these steps:
Short Version:
1. Go to any existing bookings.
2. Click on the booking.
3. Find the “Certificates” section in the opened side sheet.
4. Click View
Full Version
1. Go to your Admin Dashboard.
2. Open an existing course or create a new one.
3. Click on Add Student.
4. Select an existing student or create a new one.
5. From the booking's opened side sheet, go to the Certificates section.
6. Click on Not Issued.
7. Click Issue to generate the certificate.
8. Click View to preview the issued certificate.
How to Upgrade to Access Custom Certificates
To access custom certificate templates, upgrade your plan:
Go to Cademy Billing Settings.
Choose the PRO plan or higher.
Complete the upgrade process and start creating custom certificates immediately!
Frequently Asked Questions
How can I customise certificates?
How can I customise certificates?
Custom certificate templates are available on the PRO plan and higher. With custom templates, you can add branding elements like logos, accreditation badges, and additional text to create a professional look that reflects your organization.
To access the Certificate Templates menu:
Go to the Cademy Admin Settings.
Navigate to the Certificate Templates section under the Contents tab.
Click + to create a new template or use the gear icon to edit an existing one.
Note: If you’re not on the PRO plan or higher, visit Cademy Billing Settings to upgrade and start using custom templates
What’s the difference between the default and custom certificates?
What’s the difference between the default and custom certificates?
The default certificate uses a standard Cademy design with your profile image as the logo. It cannot include additional logos or badges.
Custom certificates, available on the PRO plan and above, allow full customisation with extra branding elements. You can set your own background, add additional text, and include multiple logos or badges to represent your organization and any accreditations.
How do I create a custom certificate template?
How do I create a custom certificate template?
To create a custom template:
Go to the Cademy Admin Settings.
Navigate to the Certificate Templates section under the Contents tab.
Click + to create a new template or use the gear icon to edit an existing one.
Customise the template with fixed elements (text and images) and dynamic elements (auto-populated fields).
How do I issue a certificate manually?
How do I issue a certificate manually?
Go to the specific course in your dashboard.
Find the person you want to issue the certificate to.
In the Certificates section, click Issue or Issue and Email.
How do I view an already issued certificate?
How do I view an already issued certificate?
Go to the specific course in your dashboard.
Find the record for the certificate you want to view.
Click View in the Certificates section to see it.
How do I revoke a certificate?
How do I revoke a certificate?
Go to the specific course in your dashboard.
Find the record for the certificate you want to revoke.
Click Revoke in the Certificates section to disable it.
Can I send a certificate link manually?
Can I send a certificate link manually?
Yes, to send a certificate link manually:
Go to the specific course in your dashboard.
Copy the certificate link from the Certificates section.
Paste the link in an email, message, or any other communication tool.
How do I upgrade to access custom certificate templates?
How do I upgrade to access custom certificate templates?
Go to your Cademy Billing Settings.
Choose the PRO plan or higher.
Complete the upgrade process to start using custom certificate templates immediately.
How can I check if a certificate has been issued?
How can I check if a certificate has been issued?
You can always check if a certificate has been issued by looking at the activity on the contact-specific page. There will be a “Certificate issued” entry, making it easy to verify if the certificate has been created for the individual.