This article explains how imports work in the Cademy admin dashboard. It covers where imports are located, what can be imported, how to start an import, and how to review past imports. Each import type has its own detailed guide linked at the end of this article.
Step-by-Step Instructions
How to open the Imports page
Follow these steps to access the imports area in the admin dashboard.
Open the admin dashboard: https://admin.cademy.io/
Select Settings from the navigation menu.
Select Imports.
Review the available import types.
How to start an import
Follow these steps to begin a new import from the Imports page.
Go to Settings in the admin dashboard.
Select Imports.
Choose one of the import types:
Courses Import
Course Dates Import
Bookings Import
Orders or eLearning Students Import
Contacts Import
Organisations Import
Download the example file if needed.
Upload a CSV or XLSX file to begin the import process.
Monitor status and review results
After starting the import:
Status shows PROCESSING.
When finished, it changes to PROCESSED.
If some data does not meet the required format, the import may show FAILED.
You will receive an email when the import completes.
In the Your Imports table, review:
Type
Date
Imported count
Failed count
Source
Status (PROCESSING, PROCESSED, or FAILED)
You can:
Select the Imported number to see successful rows.
Select the Failed number to review rows that did not import.
Use the eye icon to open any specific imported or failed record.
Pro Tips and Notes
Use the example files included with each import type to understand the required structure.
Column auto-mapping works best when spreadsheet columns match Cademy field names.
Large files may take longer to process.
An email is sent when each import is complete.
Each import type has its own mapping rules and deduplication logic. These are listed in the detailed import guides.
Frequently Asked Questions (FAQs)
Q: What file formats are supported for imports?
A: CSV and XLSX are supported.
Q: Can imports update existing records?
A: Yes. Each import type includes an update option that controls whether existing records are modified.
Q: Where do I get the example templates?
A: Each import option includes a link to an example file.
Q: Can I undo an import?
A: Imports cannot be undone, but records can be edited or removed manually.
Q: Why are some records listed as failed?
A: Failed rows may contain invalid or missing values. Review the failed items in the import history for details.