Introduction
Course Forums offer a private, interactive space within each course where students, course owners, facilitators, or users with system admin roles can share updates, exchange ideas, and collaborate throughout the learning journey. Whether you're running an on-demand or scheduled course, forums help keep all communication and materials in one place - visible only to enrolled participants.
Enabling Course Forums
For New Courses
Forums are enabled by default.
For Existing Courses
For courses published before the Course Forums feature was released, forums are disabled by default. To enable:
Go to your specific course from the admin side.
Click Edit Course → Settings → Course Forum.
Toggle to Enabled and click Save.
To enable/disable forums profile-wide
This setting applies across your entire profile. Enabling or disabling it here will affect whether forums are available for all your courses. Go to your Admin Dashboard → Settings → Forums.
Who Can Post
Once enabled, forums allow posting by:
Students (who are enrolled as paid or guest participants in specific on-demand courses or specific sessions of scheduled courses)
Facilitators and Course Admins
Any account user with the system admin role
Accessing the Forum
For Students
Students can access the forum from their course dashboard, the Forum tab within their course, or by clicking links in their daily digest emails.
For Admins
For On-Demand Courses
Go to the course overview and click View Forum at the top.
For Scheduled Courses (Set Dates)
Each occurrence has its own dedicated forum.
Use the Occurrence Card to access the relevant forum.
Forum Layout & Structure
On-Demand Courses
One unified forum for the entire course.
Scheduled Courses (Set Dates)
Each date (occurrence) has its own separate forum.
This ensures that discussions remain relevant to each session.
Prevents overlap or confusion between learners attending different course dates.
All forums are private and visible only to users enrolled in the specific course or date they apply to.
Creating Posts
To post in a forum:
Open the forum.
Click the Composer input box.
Add content:
Text
Images
Videos
File attachments
Polls
Links (e.g. YouTube, Zoom)
Emoji reactions
Optional: Email Notification
Admins can choose to "Email Everyone Now" when posting to instantly notify all participants.
Managing Posts
Students and admins can edit or delete their own posts.
Admins can:
Edit or delete any post, including those made by others
Pin important posts to appear at the top
Commenting & Reactions
Users can comment and reply to posts.
Emoji reactions are available for posts, comments, and replies.
Profile & Identity
Clicking your avatar opens your profile settings.
Students posting for the first time are asked to confirm their profile visibility and can upload a picture.
Email Notifications & Preferences
All learners are auto-subscribed to forum updates. They will:
Receive a daily digest email with new posts.
Have full control over their preferences:
Receive all posts
Only posts from admins
No forum emails at all
Plan-Based Forum History
Forum history access depends on your subscription plan:
Free / Starter: 14 days of post history
Pro: 60 days of post history
Teams: Unlimited history
Admins see a banner when posts are hidden due to plan limits. Students do not.
Frequently Asked Questions (FAQs)
Can I disable the forum for a course?
Can I disable the forum for a course?
Yes. Use the toggle in Course Settings → Course Forum.
Who can post in forums?
Who can post in forums?
Students, course owners, facilitators, or users with the system admin role.
Will each course date have its own forum?
Will each course date have its own forum?
Yes. Scheduled courses have a unique forum per date.
Can learners manage their forum notifications?
Can learners manage their forum notifications?
Yes. They can choose between full, admin-only, or no notifications at all.
Are forums visible to the public?
Are forums visible to the public?
No. Forums are private to each course and its enrolled users only.
Do I need to do anything to activate forums on new courses?
Do I need to do anything to activate forums on new courses?
No. Forums are enabled by default for all new courses you create.
Why can’t I see the "View Forum" button on my course?
Why can’t I see the "View Forum" button on my course?
If the course was created before forums were introduced, you may need to enable it in Course Settings manually.
Do I need to invite students separately to the forum?
Do I need to invite students separately to the forum?
No. Any student enrolled in the course is automatically part of the forum.
Can I access a forum for a course I’m not enrolled in?
Can I access a forum for a course I’m not enrolled in?
Only assigned course owners or facilitators, and any user with the system admin role, can access the forum.
Can I see forums for dates I'm not assigned to as a facilitator?
Can I see forums for dates I'm not assigned to as a facilitator?
No. You can only see forums for the dates you are assigned to.
Can I post attachments or videos in the forum?
Can I post attachments or videos in the forum?
Yes. You can include media such as images, videos, links, and files in your posts.
Will students get notified when I post?
Will students get notified when I post?
Yes. They’ll see it in their daily digest email, or immediately if you select 'Email Everyone Now' when posting.
Can I moderate what students post?
Can I moderate what students post?
Admins can delete any post or comment at any time.
Do students see a message if older posts are hidden?
Do students see a message if older posts are hidden?
No. Only admins see a banner when post visibility is restricted due to plan limits.
What is the contact limit on Forums?
What is the contact limit on Forums?
There is no contact/user limit. The only limitation is how many days of post history are visible, based on your plan.
Does it support multiple admins per forum?
Does it support multiple admins per forum?
Yes. All assigned course owners or facilitators, and any user with the system admin role, can moderate and post on the forum.
Can I have a forum for my main educator account? As opposed to each course or session?
Can I have a forum for my main educator account? As opposed to each course or session?
No. Forums are created per course: one forum for each on-demand course, and one forum per individual session for scheduled (on set date) courses.