Introduction to Waitlists
Cademy's waitlist feature offers a streamlined way for customers to join a waiting list when courses are fully booked or upcoming dates are not yet available.
How to Enable Waitlists
Before you can start using waitlists, you need to enable this feature for your courses. Here's how:
Log in to your admin dashboard.
Go to the course settings.
Click on the 'Booking & Availability' option.
Click on Allow waitlist
When can customers join a "Waitlist"?
Customers can join a waiting list only if a course has no spaces left or if no dates are displayed for the upcoming course.
Where can I find the customers who have joined the waiting list?
You can find the Waitlist tab at the top of your Course Dashboard, which contains the contacts who have joined. It is located above your list of bookings.
Adding Customers to the "Waitlist"
If you want to add a customer to the waiting list from your side, you can do that by following these steps:
Go to Course Dashboard
Click on Waitlist tab
Click on Add To Waitlist
Managing Waitlist Entries
Convert Waitlist Entries to Bookings
Transform waitlist entries into bookings by following these steps:
Go to Course Dashboard
Click on Waitlist tab
Click on the three dots to open the Options menu
Click on "Convert to Booking"
A side sheet will open. From there, you need to select the course name, date, mark the bookings as paid or to be paid. The contact details will be automatically selected.
How to remove contacts from the "Waitlist"?
To remove a customer from the waitlist, follow these steps:
Go to Course Dashboard
Click on Waitlist
Click on the three dots to open the Options menu
Click on Remove
How to email contacts from the "Waitlist"?
If you want to announce to some contacts on the waiting list that you have spaces or dates available, you can contact them by email.
Go to Course Dashboard
Click on Waitlist tab
Select the customer from the waitlist
Click the email button
FAQ
Will my waitlist contacts be notified of availability if I add additional spaces or new dates?
No, it is your choice to inform them about the new availability.
Will the waitlist be automatically updated when a waitlisted student books and pays for a course, or when an admin marks their booking as 'Paid'?
Yes, the waitlist is automatically updated when a waitlisted student either books and pays for a course or when an admin marks their booking as 'Paid'. This ensures that students on the waitlist are promptly removed when they secure a spot in the course, making the management process more efficient for both admins and students.
🤔 Questions?
If you have questions or feedback, please message us through the Live Chat at the bottom right or via email at support@cademy.io. We are always happy to hear from you.