At Cademy, we understand the importance of data privacy and are committed to ensuring that your personal information is handled with care. If you wish to have your data deleted from our system, we offer a straightforward process to facilitate this request.
Please follow these steps to request data deletion:
For Creators / Course providers:
Submit a Request via Email
Email Address: Direct your email to our support team at
support@cademy.io.Subject Line: Use "Data Deletion Request" as the subject of your email. This helps in identifying and processing your request promptly.
Request Removal via the Marketplace
If you have a published profile on the Cademy marketplace, you can initiate the deletion process directly from there.
Navigate to your profile and click on the “Suggest an edit” button.
From the options provided, select “Suggest removal”. This action will send a notification to our support team to process your deletion request.
Use the Support Chat
For a more immediate approach, if you are logged into your account, access the support chat feature available on the platform.
Simply send us a message requesting data deletion, and our team will begin the process on your behalf.
Before You Request Data Deletion:
Export Necessary Data: Ensure you have exported any essential data, such as contacts or bookings, that you might need in the future. You can use the export buttons available on the respective pages within your account to do this.
For Students / Customers:
Submit a Request via Email
Use Registered Email: Students must use the same email address linked to their bookings when requesting data deletion.
Email Address: Direct your request to
support@cademy.io.Subject Line: Use "Data Deletion Request" for clarity.
Other requests about your personal data
Deletion is one of several rights you have under UK GDPR. You can also ask us to:
- Send you a copy of the personal data we hold about you (access)
- Correct data that is wrong or incomplete (rectification)
- Stop using your data for a particular purpose, including marketing (objection)
- Pause processing of your data while a question is resolved (restriction)
- Send your data to you or another provider in a usable format (portability)
Send any of these requests to support@cademy.io, or use the support chat when logged in. Tell us which right you want to exercise and the email address on your account.
How long we take
We respond within one calendar month of receiving your request. If a request is complex, we may extend this by up to two further months, and we will tell you within the first month if so. We will confirm in writing when your request is complete.
If you booked a course with a training provider that uses Cademy, that provider controls the data they hold about you. Send your request to them directly, or send it to us and we will pass it on within two working days.
Additional Information:
Response Time: We complete deletion requests within one calendar month, and usually within a few days. You will receive a confirmation email once the process is complete.
We at Cademy are committed to respecting your privacy and ensuring that your request is handled with the utmost care and efficiency. If you have any further questions or require assistance during this process, please do not hesitate to reach out to our support team.