This guide is for course providers who want to stop using Cademy and have their business account closed. It explains what to prepare and how to send the request to Cademy Support.
The Admin Dashboard, where you manage your courses and settings, has no option to close or delete a business account. You send the request to Cademy Support by email or chat.
A business account, also called a course provider account, belongs to your organisation. It holds your courses, bookings, contacts, team members and minisite, which is your public Cademy site. Your login is the email address and password you sign in with. One login can have access to more than one business account.
Check that closing the account is what you need
A smaller change is enough in these situations:
You want to stop paying for a Cademy plan. Cancel the plan and keep the account on the Free plan. See Manage Your Cademy Subscription and Billing.
One person is leaving your team. Remove that person’s access and keep the account. See Archive and Reactivate a User or Facilitator.
Terms, privacy and personal data
Cademy’s Terms of Service and Privacy Policy are published on the Cademy website. This guide does not summarise them.
A request to delete personal data has its own guide: How to Request Data Deletion from Cademy.
Before you ask Cademy to close the account
Complete these steps before you send the request.
Export your records
Make sure to export all of your contacts and bookings from your Cademy account before requesting deletion. This ensures you retain any important data you might need in the future.
Contacts, orders and registrations each have an export on the page that lists them. Cademy exports them as CSV files, which open in a spreadsheet program. Export Data or Schedule an Export shows where you can export and how to choose the records and columns.
Save each file outside Cademy, for example on your own computer.
Settle bookings and tell your learners
Check for course dates that have not taken place yet and for orders that are unpaid or waiting for a refund. Complete any cancellations and refunds first. Cancel an Order or Refund a Payment explains how to cancel an order and refund a payment.
Learners use Cademy to reach their courses, joining instructions and online course content. Tell them before you send the request, and tell them how to contact you afterwards.
Check your Cademy plan and invoices
A System Admin manages the account’s Cademy plan in Settings, then Billing & Usage. If the account is on a paid plan, cancel the plan and save the invoice information you need before you send the request. Manage Your Cademy Subscription and Billing gives the steps for both.
Check your payment provider accounts
If you connected Stripe or PayPal to take payments for your courses, that Stripe or PayPal account is your own account with that company. It is separate from your Cademy account. To review payments, payouts and refunds after you leave Cademy, or to close that account, use Stripe or PayPal directly.
Ask Cademy Support to close the account
Send the request by email or through the support chat. These details help Cademy Support find the right account:
That you want your business account closed.
The account name. It is shown at the top of the sidebar in the Admin Dashboard.
The address of your minisite. To find it, select the account name at the top of the sidebar, then select View Your Site. Your minisite opens in a new tab. Copy the address from the browser’s address bar.
The email address you log in with.
If your login has more than one business account, which account to close and which accounts you are keeping.
Any question you have about a particular record or service.
By email
Send an email to our support team at support@cademy.io with the subject "Remove Profile." If the email you are using to send this request is different from the one associated with your Cademy account, please provide your profile name or direct profile link for verification.
By support chat
You can initiate the deletion process by using the Chat Support feature on our website. Our support team will guide you through the steps.
In the Admin Dashboard, the support chat opens from Message Us at the bottom of the sidebar. Log in to the business account you want to close before you open it.
After you send the request
After you've submitted your removal request, please allow up to 48 hours for the Cademy team to delete your profile.
A confirmation email will be sent to you once the deletion process is complete.
Keep the confirmation email as your record.
Need help?
If you require assistance or have any questions about deleting your creator account, our support team is here to help:
Chat Support: Use the chat support feature on our website for immediate assistance.
Email Support: For more detailed inquiries, email us at support@cademy.io.
Frequently asked questions
My login has more than one business account. How do I ask for only one of them to be closed?
Name the account in your request, give its minisite address, and list the accounts you are keeping. To see the other accounts your login can open, select the account name at the top of the sidebar in the Admin Dashboard and look under Switch Account. Switch Between Course Provider Accounts explains how to switch between accounts.