This guide is for anyone who booked or is attending a course that a course provider runs through Cademy, and for course providers who use Cademy. It shows how to contact a course provider and how to contact Cademy Support.
Course provider: the training company, school or trainer running the course.
Cademy: the software the course provider uses to take bookings and manage its courses.
Contact your course provider
Use these steps to send a message to a course provider from its Cademy website. The Cademy website, also called a minisite, is the site where the provider lists its courses and takes bookings.
Open the course provider’s Cademy website. In Cademy’s default confirmation emails, the course provider’s name is a link to it.
Select the Contact Us tab. A form with the heading Send a message opens.
If the form shows Enquiry Type, choose the option that fits your question. This field appears only when the provider has added options to it.
Fill in First name, Last name, Email, Telephone and Message. All of these fields are required.
Select Send message.
When the message is sent, the page shows Thanks for contacting us. The message goes to the course provider.
If your question is about one course, open that course’s page on the provider’s Cademy website and select Contact Us in the panel that shows the price. The same form opens, and Cademy attaches the course to your message.
If your email has no link and you do not know the address of the provider’s Cademy website, use any email address or phone number the course provider gave you.
Contact Cademy Support
If you need assistance, have questions, or wish to provide feedback, getting in touch with us at Cademy is straightforward and convenient. Here are the primary ways you can contact our support team:
Chat Support
Immediate Assistance
For quick and responsive support, use the chat feature available on our website. This option is ideal for immediate guidance, quick questions, or seeking help while navigating our platform.
Message Us in the Admin Dashboard
The Admin Dashboard is where a course provider and its team manage courses, bookings and settings. Its sidebar has a Message Us link. The link is shown on every plan, to every team member who can open the Admin Dashboard.
Log in to the Admin Dashboard at admin.cademy.io. For the login steps, see Log In to Your Course Provider Account.
Select Message Us at the bottom of the sidebar. If the sidebar is collapsed, select the speech bubble icon at the bottom of it. On a small screen, select the menu button first to show the sidebar.
A chat window opens. Type your message and send it.
Help Guides, below Message Us, opens the Cademy Help Centre in a new tab.
Email Support
Detailed Inquiries
If your query requires a more detailed response or if you prefer to communicate via email, you can reach us at support@cademy.io. This is suitable for more complex issues, detailed feedback, or specific requests that may require thorough investigation or documentation.
Our team is dedicated to providing you with the support you need to ensure a smooth and enjoyable experience with Cademy. Whether it's through chat for quick queries or email for more detailed discussions, we are here to help!
Frequently asked questions
I booked a course. Can I change the email address I log in with?
You cannot change it yourself. Under My Account, then My Courses & Bookings, then the My Profile tab, the Email Address field cannot be edited. The field carries the text “To change your email address, please contact support.”
I am a course provider. Where do messages from my Contact Us form go?
Messages that learners send through Contact Us on your Cademy website go to your account’s Inbox in the Admin Dashboard. To find and answer them, see Manage Customer Conversations in Inbox.
Where do I find how to ask for my personal data to be deleted?
See How to Request Data Deletion from Cademy.