As a learner or customer, you can log in via the main Cademy site or your course provider’s minisite (e.g. your-provider-name.cademy.io).

Step-by-Step Login & Course Access

Log Out of Other Accounts
Visit https://cademy.io/logout to ensure you're fully logged out.
Go to the Login Page
- Main login: https://cademy.io/login
- Or use your provider’s minisite (e.g. your-provider-name.cademy.io)
Start Logging In
- Click My Account → Log in or Sign Up
- Use the same email you used when booking your course
- Enter your password or choose an alternative login method:
  - Log In Without a Password: Receive a magic code by email
  - Forgot Password: Reset your password via email
Access Your Courses
- Click My Account again
- Select My Courses & Bookings
- You’ll be directed to /profile (e.g. https://cademy.io/profile or your-provider-name.cademy.io/profile)

💡 Tip: Bookmark your profile page for quick access next time.

Other Ways to Access Your Courses

You can access your enrolled courses from several places on the site, as long as you're logged in.

From the “My Courses & Bookings” Page

Go to My Account → My Courses & Bookings under “Student Profile” to view all your active and past courses.

From a Course Page (if already enrolled)

If you're logged in and already enrolled, you’ll see a “View My Booking” or “Access Course” button directly on the course page.

From Any Page on Cademy (Where “My Account” Is Visible)

On any page where the My Account button appears, click it and select My Courses & Bookings to go straight to your course dashboard.

Important Note for Course Access Under Memberships/Subscriptions

⚠️ Although you may have an active membership that provides you with free access to some course providers' courses, you are not automatically enrolled in eligible courses. You must enrol in each course manually.

Enrolment Instructions:

Visit the Course Provider's Minisite (like your-provider-name.cademy.io).
Make sure you are logged in to your account.
Enrol in Courses:
- Find the courses you are interested in and enrol in them individually. Even though you have a membership that allows free access, you still need to manually enrol in each course.
Click "Book":
- Initially, you might see a price, but on the checkout page, it should show as £0 due to your membership.
Access Your Courses:
- After enrolment, you can view your courses under "My Courses & Bookings".

Staying Logged In

Your session remains active for 30 days unless you clear your browser cookies.
Next time you visit cademy.io or your provider’s minisite (like your-provider-name.cademy.io), you'll likely be logged in automatically.

To view your courses again, just click:
My Account → My Courses & Bookings

Troubleshooting

If you're having trouble accessing your account or course, try the following first:

Use a alternative browsers like Chrome, Firefox, or Safari.
Disable any ad-blockers or pop-up blocker software or browser extensions.
Try on a different device.
Clear your browser’s cache and cookies.
If on mobile, avoid using in-app browsers.
Disconnect from any school or office Wi-Fi that might block access.
Turn off any VPN if it’s enabled.

If you still encounter difficulties or receive error messages during the login process, contact us at support@cademy.io. When doing so, please make sure to:

Take a screenshot of the issue if possible.
Visit https://www.whatsmybrowser.org and send us the generated code.
Provide as much context as possible to describe the issue clearly.
Use the same email address used when booking so we can identify your account easily.

Our support team will work with you to resolve the issue and ensure that you can successfully log in and access your courses.

Frequently Asked Questions (FAQs)

Do I need to create an account to access my course?

No. If you booked a course, an account was automatically created for you using the email you used at checkout. You just need to log in with that email.

What email should I use to log in?

Always use the same email address you used when booking your course. Using a different email will create a separate account with no courses in it.

I don’t remember setting a password. What should I do?

Click “Log in or Sign Up” and then choose “Log in without a password” to receive a magic code by email. Or use “Forgot password” to set a new one.

Where do I log in?

Go to https://cademy.io/login or your course provider’s minisite (e.g. your-provider-name.cademy.io) and click My Account → Log in or Sign Up.

I clicked “Book” again and it asked me to pay - why?

Make sure you're logged in with the correct email and check if you're already enrolled. If your course is part of a membership, the checkout page should show £0 once logged in.

I can’t find the “My Courses & Bookings” option. Where is it?

Click the My Account button (usually top right or visible in the page header). Then choose My Courses & Bookings from the dropdown.

Why don’t I see a “View My Booking” or “Access Course” button on the course page?

You must be logged in with the correct email and already enrolled. If you're logged out or using the wrong email, these buttons won’t appear.

I have a membership. Do I still need to book courses?

Yes. Memberships unlock free access, but you must manually enrol in each course by clicking Book. The checkout will show £0 if it's covered.

Will I stay logged in next time?

Yes - your browser will keep you logged in for up to 30 days unless you clear cookies.

I accidentally created two accounts. How do I fix this?

Log out of all sessions, then log in again using the email you used when booking. If needed, contact support@cademy.io for help merging or deleting the duplicate accounts.