Introduction
Cademy gives you the flexibility to accept offline payment methods such as bank transfer, cash, or on-the-day payments through the Manual Payment Handling option. This allows your customers to complete a booking and pay you outside the platform using your instructions.
How to Enable Manual Payment Handling
To activate this payment option:
Navigate to Settings → Payments → Manual Payment Handling
Toggle “Allow manual payment handling” to true
Enter a Label (e.g. “Bank Transfer” or “Cash on Arrival”) – this appears on the checkout page
Optionally, add a Notice – additional instructions displayed after the customer selects this payment option (e.g. account details or payment process)
Note: Manual Payment Handling must be used alongside at least one online payment method (such as Stripe or PayPal). It cannot be used as the only payment option on a course.
How It Works for Customers
Once enabled, customers will see your manual payment option during checkout alongside your other payment methods. They can choose this to complete a booking and follow the steps you provide to pay later via your preferred offline method.
What Customers Can Do After Booking
If a customer selects Manual Payment and then accesses their booking from the Customer Dashboard, they will see that course access is restricted until payment is made.
However, they will still be able to:
Pay online via card
Add or remove participants
Download the invoice
Cancel the booking
Controlling Payment Methods Per Course
Manual Payment Handling is enabled by default for all courses once turned on in your payment settings. If you want to remove this option from a specific course:
Go to the course’s Settings → Advanced Settings → Payment Methods
Uncheck “Manual Payment Handling” for that course
Booking Management
Bookings made using Manual Payment Handling are clearly marked in yellow in the admin dashboard for easy visibility.
Clicking on a booking will open a side sheet. In the Payment section, you’ll see:
Payment method: Manual
Payment status: Awaiting Payment
From here, you can:
Click “Awaiting Payment” to:
Mark the booking as Paid or Overdue
Access invoice actions:
Copy Payment Link
Edit Invoice
View Invoice
Cancel the booking if needed
If the payment is made outside of Cademy and you manually mark the booking as paid, the customer will immediately receive a booking confirmation email and gain access to the course.
Plan Availability
Manual Payment Handling is only available on the Pro plan and higher.