This guide is for Course Owners and System Admins who manage where courses take place. It covers saved locations, course defaults, date overrides, customer-facing information and internal location notes.
Saved location: A reusable venue containing an address and optional notes. You can assign the same saved location to several courses or dates without entering the address again.
Saved locations are used by On set dates and Blended courses. They can also be offered on an On-request course when Customer comes to me is selected. An On-demand online course does not have a physical course location. The other On-request delivery choices are explained in On-request Courses.
If you cannot see Settings > Locations, ask a System Admin to check that you have Course Owner access.
Create a Saved Location
Create It from Settings
Select Settings.
Select Locations.
Select New Location.
Complete the location details.
Select Save Location.
The required fields are Address line 1, Postcode, City and Country. Name, Address line 2, Area, Public note and Private / internal note are optional.
Location name: Use a clear name to identify the venue in Cademy Admin and in imports. Customer-facing course pages normally identify venues using the city and, where needed, the street rather than always showing the saved Name.
Create It While Editing a Course
Open the course editor and select Pricing & Delivery.
Under Delivery Method, select In-person or Hybrid.
Under Address, open Select a location.
Select Create A New Location.
Complete the location details and select Save Location.
Check that the new location is selected, then save the course.
Edit or Delete a Saved Location
Edit a Location
Open Settings > Locations.
Select the location row, or open its cog menu and select Edit....
Make the changes and select Save Location.
When a saved address is edited, courses and dates linked to that saved location update automatically. The change may take a short time to appear everywhere. Refresh the page before checking it again.
Delete a Location
Open Settings > Locations.
Open the location's cog menu and select Delete....
Review the confirmation and select Delete.
Important: Delete removes the location from your active Locations list and from location selectors, but it does not remove it from courses or dates already using it. The confirmation does not show which courses or dates are affected. Check and reassign active courses and dates manually before or after deleting the location.
Assign a Default Location to a Course
Open an On set dates or Blended course in the course editor.
Select Pricing & Delivery.
Under Delivery Method, select In-person or Hybrid.
Under Address, select the saved location.
Save the course.
This becomes the default address for the course and its dates. Hybrid delivery can show both an online joining link and a physical address.
Use a Different Location for New Dates
Open the course's Dates tab.
Add the required dates.
Select Change Default Settings, Spaces, Location or Price.
Choose the Delivery Method and Address for the dates you are adding.
Select Save Date or Save Dates.
Change an Existing Individual Date
Open the course's Dates tab.
Select the pencil icon for the individual date.
In Delivery, change the Delivery Method or Address.
Select Save.
Change an Existing Block
Open the course's Dates tab.
Select the pencil icon for the block.
Select Change Default Settings, Spaces, Location or Price.
Change the Delivery Method or Address.
Select Save Dates.
An individual date can use a different location from its block, and a block can use a different location from the course default. A date or block with its own location keeps that choice when the course default changes.
Show the Location on the Public Course Page
The course's Description must include the Map section. This section is shown to customers as Location or Locations.
Open the course's Description tab.
Check that the course description contains the Map section.
If it was removed, select More at the bottom of the Description.
Select Map.
Move the section to the position where you want the location to appear.
Save the course and open its public page to check the result.
For an in-person or hybrid course, the public section can show the full address, Public note, Get Directions and a map. If bookable standalone dates or blocks use several venues, customers can switch between the available venue tabs. A session inside a block can have its own learner-facing address, but it does not become a separate venue tab on the public course page.
Public course lists and embeds can filter dates by city. The saved location Name is not a separate public venue filter. See Embed Cademy Courses on Your Website for embed filters and card settings.
Use Public and Internal Location Notes
Public Note
Use Public note for information learners may need at the venue, such as:
Parking or public transport guidance.
The correct entrance, reception, building or room.
Accessibility or arrival instructions.
A venue-specific map link or what3words address.
The Public note appears:
Below the address in the public course's Location or Locations section, when the Description contains the Map section.
Below Address when an enrolled learner opens the relevant session under Overview > Sessions.
The Public note is not automatically added to standard confirmation or reminder emails, learner calendar entries, invoices or receipts, your public About page, or certificates. The Course location mail merge tag adds the effective address, not the Public note.
Important: Do not rely on Public note alone for time-critical instructions. Learners must open the course or session page to see it. Add must-read instructions to the appropriate confirmation or reminder email, or to the course's Welcome Content, as well.
Private / Internal Note
Use Private / internal note for operational information intended for your staff. It is not returned to public course pages or learner course pages.
The internal note can appear as Location Notes in course-date emails sent to assigned Facilitators or Course Owners. When facilitator calendar invitations are enabled, the matching calendar invitation can also contain it.
Do not put learner instructions only in the internal note. Learners cannot see it.
Check the Learner View
Sign in to a learner account enrolled on the course.
Open My Account > My Courses & Bookings > My Courses.
Under Your Courses, select the course.
Open Overview.
Under Sessions, expand the session.
Check the Address, Public note, Get Directions options and map.
Different sessions can have different addresses and notes. See Find Course Dates, Locations, Joining Instructions and Content for the complete learner journey.
Understand Where the Address Appears
The effective course or date address can appear on the public course page, date listings, learner session details, confirmation and reminder emails, learner calendar entries, and some invoices or receipts. Location notes have the narrower visibility described above.
Your Profile uses the same saved locations, but you select its Primary Location and Secondary Locations separately under Profile. The Primary Location can show its full address, directions and map on your public About page. It is also the default when you create a new in-person course. Secondary Locations can appear under All Locations. Public and internal location notes are not shown on the About page. See How to Update Your Business Profile Details.
For on-request courses, Customer comes to me can use saved provider locations. I will travel to the customer uses travel areas or the customer's arranged address, which is not the same as a saved venue. See On-request Courses.
Frequently Asked Questions
Why is the Public note missing from the public course page?
Check that the course or date uses the correct saved location, that the note was saved, and that the course Description contains the Map section. The section does not appear for online-only delivery.
Why can a learner not see the Public note?
Check the location assigned to the learner's specific session, not only the course default. The learner must open the course, select Overview and expand the session under Sessions.
Does the Public note appear in confirmation emails?
No. The effective address can appear in confirmation and reminder emails, but Public note is not an automatic email value and has no mail merge tag.
Can I add the venue to a certificate?
There is no automatic certificate value for a course location, venue, address or location note. You can add fixed text, or use the course's single Dynamic Value with a Course-Specific Dynamic Value block. That value does not change automatically for learners booked onto different dates or venues.
Why does the map show the wrong place?
Edit the saved location and check that the street, city, postcode and country are complete and accurate. Save it, allow a short time for linked uses to update, then refresh the public course page. Contact Cademy Support if the full address is correct but the map remains wrong.
Why is a location missing from the Address selector?
Open Settings > Locations and check whether it is still active. A deleted location is removed from active selectors. Create it again or choose another active location.
How do I run the same course at several venues?
Assign the main venue under Pricing & Delivery, then set a different Address for each relevant standalone date or block. The public course page can show those bookable venues separately. A session inside a block can have its own address for enrolled learners, but it is not a separate public venue choice.
Can a fully on-demand course have a physical location?
No. A fully on-demand course does not use the physical location setup. Use an On set dates, Blended or On-request course when a physical venue is required.