Before you start

Use a feedback form to ask participants about their course. You can collect answers for your team and a review to show on your public pages in the same form.

Course providers: start with Understand the built-in Course Review form, then create or customise your form.
Learners: go straight to Send your feedback.

Terms used in this guide

Course provider: the organisation running the course.
Participant or learner: the person taking the course.
Registration: one participant’s place on a course.
Guest participant: a participant whose place was added by someone else. The course’s guest-email setting controls whether Cademy emails them.
Facilitator: the person assigned to teach a course or session.
Session: one scheduled class. A course with several sessions has more than one class to attend.
Feedback form: the questions you ask participants about their experience.
Response: the set of answers one person sends.
Public review: a star rating and optional comment that other people can read on a course or provider page. The Public Review block is the group of questions that collects it.
Contact: a person’s saved record in Cademy, including their name and contact details.
Inbox: the area in Cademy where your team reads and replies to conversations.

Who can manage forms and reviews?

Course Owners and System Admins can manage Forms and Reviews.
A System Admin has full access to your provider account. A Course Owner is a team member with permission to manage courses. Some actions in this guide are for System Admins only.
If Forms or Reviews is missing, ask your System Admin to check your access. They can contact Cademy if the feature is not available on your account.
The provider instructions below start in the Cademy Admin dashboard.

Understand the built-in Course Review form

Course Review is the ready-made feedback form Cademy provides so you can collect reviews without building a form yourself.

What it includes: an overall star rating, an optional written review, the choice to show the participant’s full name, and optional ratings for six parts of the course.
When Cademy uses it: when neither the course nor your account has another feedback form selected. You can choose a different form under Settings > Feedback & Reviews > Default feedback form, or choose one for a specific course.
Why older reviews appear there: Cademy brought your existing reviews into the new forms system under this form. Open Forms > Course Review > Responses to find them. These are reviews people already left, not new answers or a new request for them to review again. Moving them did not send new emails.
What happens if you choose another form: older reviews stay under Course Review. Selecting another default does not move them to that form.
What you can change: you can edit Course Review and add your own feedback questions. You cannot delete this built-in form.

The built-in Course Review form and your Default feedback form setting are different things: Course Review is a form, Default feedback form is where you choose which form Cademy normally uses.

Create a feedback form

Use this when you want to ask participants your own questions after a course.

Log in at admin.cademy.io and select the correct provider account.
Select Forms in the left-hand menu.
Select New Form > Feedback.
Enter a Name your team will recognise, then select Create Form.
Open Form Editor, add your questions using the steps below, then select Save.

You can use the same form on several courses. To start with the standard review questions, open the built-in Course Review form instead. You can edit it, you cannot delete it.

Creating a form does not send an email. First choose which courses use it, then send a request yourself or turn on automatic requests.

Add questions to your feedback form

For example, ask “What was most useful?” or “How confident do you feel after the course?”.

Open Forms > your Feedback form > Form Editor.
Select Add Field > New Custom Field….
Choose the answer type. Use Text for a short answer, Text Area for a longer answer, or a choice type when you want people to choose from a list.
Enter the question under Label. For choice questions, enter each answer choice on a new line under Options.
If you see Show on the Public Form, leave it on so the question appears on the form participants fill in. Their answer goes to your team, it does not appear in their public review.
Select Add Field, then Save at the top of the form.

Other available types include Date, Number, True/False (Boolean), Telephone, Email, Website and Address. Multiple Choice Checkboxes allows several answers, Single Choice Options and Dropdown allow one. Use Statement for instructions that need no answer. File Upload is not available on Feedback forms.

Cademy keeps these answers with the feedback. For example, an answer to an Email question does not replace the email address on the participant’s Contact record.

Make a question required, move it or remove it

In Form Editor, point to the question to show its controls.
Open Field Options. Turn on Required to stop participants submitting the form without answering this question. Use Field Width, where available, to change how much of the row the question fills. Save the options.
Use Drag to Reorder to move it, or Insert Field Here to add a question above it.
To change a custom question’s wording or choices, click it and save the changes. To take it off the form, choose Remove Field.
Select Save at the top.

Removing a question stops it appearing on the form but keeps the answers already received. Add a new question if you want to ask something different, so old answers still match the question people answered.

For Number or Date questions, Minimum and Maximum in Field Options limit the numbers or dates people can enter. Some text questions also offer Pattern Validation, which requires answers to follow a set format. Leave it blank unless you have a specific format to enforce.

Ask for a star rating or a score

Use Rating for 1 to 5 stars. Use Scale for a numbered score, such as “How likely are you to recommend this course?”.

Open Forms > your Feedback form > Form Editor > Add Field > New Custom Field….
Choose Rating or Scale and enter the question under Label.
For Scale, enter the smallest score under Lowest Point and the largest under Highest Point. For example, enter 0 and 10 for a 0-to-10 scale. Use whole numbers between 0 and 10, the smallest must be below the largest.
Use Lowest Point Caption and Highest Point Caption to explain what the two ends mean. For example, label 0 “Not at all likely” and 10 “Extremely likely”. Each label can contain up to 40 characters.
Select Add Field, then save the form.

An ordinary Rating question is feedback for your team. To collect a public review, use the Public Review block below.

Ask participants to rate the facilitator

Use Facilitator Rating to ask participants to rate the person who taught them. Cademy groups this feedback under the facilitators assigned to their course date.

Open Forms > your Feedback form > Form Editor.
Select Add Field > Facilitator Rating.
Change the question wording if needed, then select Save.

You can add one Facilitator Rating question per form. To view the answers for a person, a System Admin can open Users & Facilitators > choose the person > Reviews. The Facilitator rating inside a public review is a separate question.

Collect a public review in the same form

The Public Review block is the group of questions that asks for a star rating, an optional written review and permission to show the participant’s full name. It stays at the end of the form. You cannot change its question wording or move its questions one by one.

Open Forms > your Feedback form > Form Editor.
If the block is missing, select Add Field > Public Review.
Open the three-dot menu labelled Public Review block actions. Choose Add Breakdown Ratings to let participants rate six parts of the course separately, such as the facilitator and resources. Choose Remove Breakdown Ratings to remove those extra ratings.
To collect feedback without a public review, choose Remove Block…, then confirm with Remove Block.
Select Save.

Removing the block does not delete earlier responses. If a course’s Publish public reviews setting is Never, its participants do not see the Public Review block even when the selected form contains it. Add useful feedback questions before using that setting.

Change the form title and submit button

Use this to make the form’s wording clear to participants.

Open Forms > your Feedback form > Form Editor.
Click Form Title at the top and enter the title participants should see. Add an explanation in the description box below it.
Click the submit button at the bottom of the editor to open Edit Submit Button.
Enter the wording under Button Label, then save the button settings.
Select Save at the top of the form.

To rename the form in your team’s Forms list, open the form’s Settings tab, change Internal Name and save. If you leave Form Title blank, participants see this name too.

Use the form on one course or across your account

Choose the default feedback form for your courses.

Choose an account default to avoid selecting a form on every course. Courses with their own form keep using that form.

From the Admin dashboard, open Settings > Feedback & Reviews.
Under Default feedback form, choose the form you want most courses to use.
Select Save.

This also becomes the form people fill in when they review your provider profile. If you have not chosen a form, Cademy uses the built-in Course Review form.

Use a different form for one course

Open Courses > choose the course > Edit Course > Settings > Feedback & Reviews.
Under Feedback form, choose the form for this course.
Select Save in the course editor.

To make that course use your usual form again, choose Use Account Default and save.

To check where a form is used, open Forms > choose the form > Usage. The list shows courses where someone selected that form. A course can still use the form without appearing in this list if it uses the account default.

Choose who can review and whether approval is needed

Open Settings > Feedback & Reviews to choose the account defaults.
Under Publish public reviews, choose whether new reviews appear immediately, wait for your approval or are not collected. Use Only attendees can leave reviews to decide whether a person needs a course registration to review it.
Select Save.
For a course-specific choice, open Courses > choose the course > Edit Course > Settings > Feedback & Reviews.
Set Publish public reviews and Who can leave a review, or keep the account default. Save the course.

Publication option	What happens
Automatically	Cademy makes a new review public as soon as the participant submits it.
After I approve them	You must open the review and select Publish Review before other people can see it.
Never	The Public Review block is not shown to participants. Other feedback questions remain.

Choose Only attendees if people must have a registration for the course to use Add Review on its public page. They do not need to be marked as attended.

Choose Anyone to let people without a booking review the course too, they must still log in.

Changing this setting affects reviews people submit afterwards. It does not hide reviews already on your pages. To remove an existing review from public view, open it and select Hide.

Request feedback from one participant or in bulk

Use Request Feedback to email one participant or several participants at once. Each person receives their own link to the form.

Request feedback from one participant

Open Courses > choose the course > Registrants. For a scheduled course, open the relevant course date.
Open the participant’s registration and expand Feedback & Review.
Select Request Feedback. If you already requested feedback and they have not answered, select Resend Request.
Check the recipient and select Preview Email to read the message.
Select Send Request.

Request feedback in bulk

Open Courses > choose the course > Registrants. For a scheduled course, open the relevant course date.
Tick the checkbox beside each participant you want to email.
Select Request Feedback.
Check the selected number and request summary. Use Preview Email to read the message.
Select Send Requests.

Cademy does not send another request to someone who has already answered, or to someone without an email address. It also skips guest participants when Send guest participants emails is off under Edit Course > Settings > Forms & Participants.

Each participant receives a personal feedback link. They can open it and submit feedback without logging in.

Do not share that link with anyone else. Anyone using it could submit feedback as that participant. Use Request Feedback to send each person their own link.

Requested does not mean delivered. It means Cademy has recorded the feedback request. The email may not have reached the participant’s inbox.

Send a request automatically when a participant completes

Turn this on if you want Cademy to ask for feedback when each participant finishes the course. You do not need to send each request yourself.

Open Courses > choose the course > Edit Course > Settings > Feedback & Reviews.
Under When to ask for feedback, select Automatically when a participant completes the course.
Choose the Feedback request email. It must contain a Feedback Link or Feedback Button so the participant can open the form.
Select Save.

Cademy sends the email when the participant meets the requirements below:

Course type	What needs to happen before Cademy sends the email
Scheduled class with one session	You mark the participant as Attended for that session.
Course with several sessions	You mark the participant as Attended for every required session. For example, if the course has three required sessions, marking only two as attended does not send the email.
On-demand course	The participant completes every published online lesson. Unpublished or deleted lessons do not count.
Blended course	You mark the participant as Attended for every required session, and the participant completes every published online lesson. Both must be done.
On-request course	First arrange the course date and register the participant for it. Then mark them as Attended for the required session or sessions. Receiving a course request alone does not send the feedback email.

To mark attendance, open Courses > choose the course > Registrants, select the course date and use the participant’s Attendance column. For a course with several sessions, open their attendance summary and mark each session. See Attendance tracking for full steps.

The email follows the participant’s progress, not the calendar. For example, if the class was yesterday but you mark attendance today, Cademy can send the request today. Read Understand Registration Completion Statuses for the attendance and online lesson rules.

Turning this on does not email everyone who completed the course in the past. To contact those participants, select their registrations and use Request Feedback. Once Cademy has sent an automatic request, correcting their attendance or lesson progress does not send another one.

Choose Only when I request it if you want to send requests yourself instead.

Compare automatic feedback requests with the Day After Follow-up Email before enabling both.

Automatic feedback request or Day After Follow-up Email?

These are two separate emails with separate settings. When to ask for feedback controls the feedback request. It does not control the Day After Follow-up Email.

	Automatic feedback request	Day After Follow-up Email
Where to set it	Courses > choose the course > Edit Course > Settings > Feedback & Reviews > When to ask for feedback. Choose Automatically when a participant completes the course.	Courses > choose the course > Edit Course > Settings > Emails > Day After Follow-up Email.
When it sends	When you mark all required sessions Attended, the participant completes all published online lessons, or both, depending on the course type. It does not wait until the next day.	About 24 hours after a scheduled session ends. The participant must be marked Attended for that session before Cademy checks.
Course with several sessions	After you mark every required session Attended. For a blended course, the participant must also complete all published online lessons.	After each session they attended. It can send several emails during one course.
If you mark attendance late	Marking the final required session as attended can still send the request then. For a blended course, the online lessons must also be complete.	If Cademy has already checked that session, marking attendance later does not send the missed email.
On-demand courses	Sends when the participant completes every published online lesson.	Not available: there is no scheduled session end time.
What the email says	Uses the template selected under Feedback request email.	Uses the template selected under Day After Follow-up Email. It can ask for feedback too if you include a feedback link.

Example: a class ends on Monday and you mark attendance on Wednesday. With automatic feedback requests enabled, Cademy can ask for feedback on Wednesday. The day-after email was due around Tuesday, marking attendance on Wednesday does not send it later.

Cademy checks for day-after emails once an hour, so the time is approximate. The participant also needs an active or completed registration and an email address. For a guest, Send guest participants emails must be on.

Avoid asking for the same feedback twice

If both emails are enabled and both contain a feedback link, the participant may receive two emails asking for feedback. Turning one on does not turn the other off.

For one request after the whole course, use Automatically when a participant completes the course.
If you also want a day-after email for notes or resources, keep it enabled but remove the feedback request from that email’s template.
If you do not need the day-after email, turn it off under Edit Course > Settings > Emails and save.
To ask for feedback yourself instead, choose Only when I request it under When to ask for feedback. This does not switch off the separate day-after email.

See Set Up Automatic Course Confirmation, Reminder and Follow-up Emails for the full day-after email settings.

Change the email asking for feedback

Use this to change the subject and message participants receive before they fill in the form.

Open Settings > Email Templates in the Admin dashboard.
Open the email template you want to use. If Cademy’s built-in template is locked, select Save as... to make a copy you can edit.
Edit the subject and email body.
Click where you want the feedback link in the message. Open Mail Merge and select Feedback Link or Feedback Button. Cademy fills in the correct link when it sends each request. Save the template.
Open Courses > choose the course > Edit Course > Settings > Feedback & Reviews.
Select the template under Feedback request email, then save the course.
Before sending it to participants, use Request Feedback on a registration with your own email address. Open the received email and check that its link opens the right form.

If you see This template has no Feedback Link, add the link or select a suitable template before sending. Preview Email shows how the email will look. To check that the link works, open an email sent to a real registration.

Use Request Feedback when each participant should get their own link and answer without logging in. If you add Feedback Link to a different course email, it may open Add Review and ask them to log in. An email sent from Contacts alone does not tell Cademy which course the feedback is for. Never copy a link from one participant’s email into a template for everyone.

Choose what happens after someone responds

The request email asks for feedback. These settings control the emails and Inbox conversation created after the participant submits it.

Open Forms > your Feedback form > Settings.
Turn Admin / Owner Email Notifications on or off to control the email to your team.
Under Contact Confirmation Email, choose the thank-you email participants receive after sending their answers. Use the default email or select your own template. Select Turn Off if you do not want to send one.
Turn Add Responses To Inbox on if each new response should create a conversation in Cademy Inbox.
Select Save.

Who gets the team email? For a course response, Cademy first checks the course’s Admin Email Recipients. If that list is empty, it checks the account’s recipients. If both lists are empty, it emails the System Admins. For a provider-profile response, it starts with the account’s recipients.

If a participant replies to the thank-you email, their reply can still start an Inbox conversation even when Add Responses To Inbox is off. If you set a different reply address in the email template, their reply may go to that address instead.

Find a participant’s feedback and read the answers

Use the form to see all its answers, or open a registration to check one person.

Open Forms > your Feedback form > Responses.
Search by name or email. Use the filters to show answers for a particular course, course date or facilitator, or to find responses with a public review. The Source filter lets you choose where the review came from, such as Cademy or Google.
Select a response to open its answers.
Open Columns to choose which questions appear in the table. Select Clear Filters, when shown, and clear the search if an expected response is missing.

For one participant, open Courses > choose the course > Registrants, select their registration and expand Feedback & Review. You can see whether you have requested feedback and whether the participant has answered. Select Open Full Response for all its details.

Use Columns on the Registrants table to show Feedback, Rating and Review. The course’s Reviews tab brings together feedback from its forms. The main Reviews page lets you search across the account.

Remind a participant who has not answered

Open Courses > choose the course > Registrants.
Select the participant and expand Feedback & Review.
If the request is unanswered, select Resend Request.
Check the summary, use Preview Email, then select Send Request.

For several participants, select them in the course’s Registrants list and use Request Feedback. People who already responded are skipped. Cademy does not keep sending automatic reminders to people who have not answered.

Add a status or notes for your team

For example, mark a response “Needs follow-up” and add a note about who will reply.

Open Forms > your Feedback form > Responses.
Open Columns > New Column…. Choose a Status, Internal Notes, Follow-up Date or another available type.
Enter the column name under Label. For a Status column, enter your choices under Options, such as “Needs follow-up” and “Done”. Keep Show on the Public Form off so only your team fills it in.
Select Add Column.
Open a response. Under Internal, choose its status or enter your note. Cademy saves the change automatically.

Use Follow-up Date to note when your team should act. Cademy does not send a reminder on that date. To change a column, use its heading menu and choose Edit Column…. Delete Column… also deletes the notes or choices your team entered in that column. Turning Show on the Public Form on lets participants answer that question.

Publish, hide or republish a review

Open Reviews from the Admin dashboard’s left-hand menu.
Use search and the review status, course, facilitator, rating, source or date filters to find the responses you need. Choose Awaiting Approval to see reviews waiting for you to publish them.
Open a response to read its feedback and review.
Select Publish Review to make a waiting or hidden review public. Select Hide to remove a published review from public view.

The feedback response remains available when you hide its review. The same review can be published again. You can also use Publish or Hide on an individual row in the Reviews table.

For one course, open Courses > choose the course > Reviews. For one participant, open their registration and expand Feedback & Review. For all answers to one form, open Forms > choose the form > Responses.

Reply to a review publicly or privately

Open Reviews and select a review.
For a published review, select Add Public Reply, enter your reply and select Post Reply. Use Edit Reply to change an existing public reply.
For a private conversation, select Reply Privately. Cademy opens an Inbox conversation with that person. If there is no conversation yet, it creates one.

A public reply appears beneath the public review. Publish a waiting or hidden review before adding a public reply. You can use Reply Privately when Cademy has a Contact record or an Inbox conversation for the reviewer. A review imported from another website may contain only the person’s name, so there may be nobody you can message in Cademy.

New feedback responses create Inbox conversations only when the form’s Add Responses To Inbox setting is on. Team notifications and the participant confirmation email are separate options under Forms > the Feedback form > Settings.

See feedback linked to a facilitator

A System Admin can use this to review feedback for dates a team member delivered.

Open Users & Facilitators in the Admin dashboard.
Select the person, then open Reviews.
Use the course and review filters to narrow the list.
Select a response to read it.

This list shows feedback from the course dates the person was assigned to teach. To collect a rating for them, add Facilitator Rating to the feedback form. Being a facilitator does not give someone access to this tab, even on their own profile.

Download feedback or reviews as a spreadsheet

Use a CSV export to analyse answers in Excel, Google Sheets or another spreadsheet app.

For all answers to one form, open Forms > your Feedback form > Responses. For reviews across forms, open Reviews.
Use the filters to choose which responses to download. Typing a name or email in the search box does not limit the download to that person.
Select Export.
When the file is ready, select Download CSV.

The download includes every response matching your filters, including results on other table pages. Download from a form’s Responses tab for its question answers, or from Reviews for review details across forms. Star ratings and scale scores appear as numbers. Cademy chooses the spreadsheet columns, you cannot choose them or schedule repeat downloads here.

A System Admin can find generated files under Settings > Exports.

View feedback form analytics

Use Analytics to compare how often people open the form with how many responses you receive.

Open Forms > your Feedback form > Analytics.
Check Views for the number of form views and Responses for the answers submitted.
Check Conversion Rate for responses as a percentage of form views. For example, 20 responses from 100 views gives 20%.
Use the charts below to see how these numbers change over time.

A form view is not proof that someone attended the course or received an email. These figures describe use of the form, not course attendance or email delivery.

Choose where public reviews appear

Public reviews can appear on your provider profile, Minisite and course pages. Ratings can also appear on course and provider cards, including cards you display on your own website.

Add Reviews to a course page

A System Admin or Course Owner can add this section to show the course’s rating and reviews, with Add Review and Show All buttons.

Open Courses > choose the course > Edit Course.
In the course description, click an empty line where you want reviews to appear and type /.
Choose Course Sections > Reviews.
Select Save.

Show reviews from your other courses too

In the course editor, click the Reviews section, then open Section settings.
Turn on Include reviews from other courses.
Under Maximum other course reviews shown, enter a number from 1 to 50.
Select Save.

These reviews appear in a separate Other Course Reviews area. The number you choose limits that area only, not reviews for this course.

Remove Reviews from a course page

Open Courses > choose the course > Edit Course.
Click the Reviews section and choose Delete section from its toolbar.
Select Save.

This removes the section from that course page. It does not delete your saved reviews or turn off feedback requests.

Hide ratings and reviews on the provider profile

Only a System Admin can change the account-wide review visibility setting.

Go to https://admin.cademy.io/profile.
Open Reviews.
Under Review Visibility, switch on Hide Public Reviews.

The setting saves immediately.

When Hide Public Reviews is on	What happens
Provider profile	The Reviews page, star ratings and review highlights are hidden.
Course and provider cards	Star ratings are hidden on course and provider cards, including cards displayed on your own website.
Existing course Reviews sections	A Reviews section already on a course page can still show that course’s reviews and Add Review. It no longer shows reviews from your other courses.
New courses	Cademy does not add a Reviews section by default while reviews are hidden.
Review submission	Hiding reviews does not stop people submitting feedback. Their feedback links and an existing course Reviews section can still work.
Stored reviews	Nothing is deleted. Existing reviews remain stored.

If you also want to hide the Reviews section on an existing course page, open Courses > choose the course > Edit Course, click its Reviews section, select Delete section and save.

Find older reviews or ask about Google reviews

Use this when you want to find reviews collected before the new forms, or imported from Google.

Open Reviews in the Admin dashboard.
Open Source and choose where the review came from, such as Cademy or Google.
Clear other filters if the expected reviews are missing.
Open a review to read its available information.

Reviews collected before the new forms can appear in the same list. Reviews brought in from another website may only include the author’s name. Without a Contact record or Inbox conversation for them, you cannot use Reply Privately.

To ask about importing Google Maps reviews, email support@cademy.io with your Google Maps business listing link and Cademy provider profile link. Google reviews appear under your provider profile, they are not attached to a participant’s course booking. Cademy support handles the import, so there is no import button for you to use.

Edit, copy or delete a feedback form

Edit the form you already use

Use this when you want everyone using that form to see your changes.

Open Forms > choose the form > Form Editor.
Edit the questions, then select Save.

Links already sent open the updated form too. They do not keep a separate copy of the old questions. For example, if you add a question today, someone who opens yesterday’s request link will see that new question.

Answers already submitted are kept. If you want to ask something different, add a new question instead of changing the meaning of one people have already answered.

Make a separate version for another course

Copy the form when you want different questions on one course while keeping the original form for other courses.

Open Forms and open the three-dot menu beside the form.
Select Duplicate…, enter the copy’s Name, then select Duplicate.
Open the copy’s Form Editor, make your changes and select Save.
Open Courses > choose the course > Edit Course > Settings > Feedback & Reviews. Choose the copy under Feedback form and save the course.

Understand what happens to old request links

Choosing a different form on a course does not change links already emailed. Each link still opens the form that was selected when that request was created.

For example, you send a request using Form A, then change the course to Form B. The link in the email you already sent still opens Form A. Requests created afterwards use Form B.

The difference is: editing Form A updates what its links show, switching the course to Form B does not change those Form A links.

Remove a form you no longer use

Open Forms > choose the form > Usage and check the courses listed.
On each course, open Edit Course > Settings > Feedback & Reviews, choose another Feedback form and save.
If this is your account’s default form, choose a replacement under Settings > Feedback & Reviews > Default feedback form and save.
Download any responses you need from the form’s Responses > Export.
Return to Forms, open the form’s three-dot menu and choose Delete…. Read the confirmation, then select Delete.

If the form has answers: Cademy archives the form and keeps the answers available to export.
If the form has no answers: Cademy deletes it.
In both cases: links you sent for that form stop accepting answers. They do not send people to the replacement form.
Course Review: you cannot delete this built-in form.
If a course marked Archived stops you removing the form, contact Cademy for help.

Delete a response instead of just hiding its review

Use Hide if you want to keep the feedback and only remove its public review. Delete only when you want to remove the saved response too.

Open Forms > your Feedback form > Responses.
Select the response.
Open its three-dot menu and choose Delete Response….
Read the warning, then select Delete.

Deleting the response also removes its linked public review. For spam or inappropriate content that needs investigation, send the review or response link to support@cademy.io.

Check why a feedback email did not arrive

Open the participant’s registration under Courses > choose the course > Registrants and confirm the email address.
Expand Feedback & Review. If the participant has already sent their answers, Cademy will not email them another request.
For a guest, check Edit Course > Settings > Forms & Participants > Send guest participants emails. Save the course if you change it.
For an automatic request, check that Automatically when a participant completes the course is selected under the course’s Edit Course > Settings > Feedback & Reviews. Then check that their required sessions are marked attended and their required online lessons are complete, depending on the course type.
Ask a System Admin to check the registration’s Emails section. For emails connected to a response, open Forms > the form > Responses > the response > Emails.

Requested means Cademy has recorded the request, but the email may not have reached the participant’s inbox. Also check the recipient’s spam folder. If you need help, send Cademy the course name, course date, participant email and the message or error shown.

No preview feature

Feedback forms do not have a Preview feature. The Form Editor looks very similar to the participant’s form, so a separate preview is usually unnecessary. Open it through Forms > choose your feedback form > Form Editor.

If you want to check exactly what participants will see, you can send yourself a test request.

Add yourself as a participant

Use a test course and a contact with your own email address.

Open the course and go to Registrants.
Select New Registration.
Choose the course date, if applicable.
Under Contact, select your own contact.
Turn off Send confirmation email if you do not need a booking confirmation.
Select Add Registration.

If you already have a registration on this course and have not submitted feedback for it, use that registration instead.

Send yourself a test request

Open Edit Course > Settings > Feedback & Reviews.
Under Feedback form, choose the form you want to check and select Save.
Return to Registrants and open your registration.
Expand Feedback & Review.
Select Request Feedback, then Send Request.
Open the email in your inbox and follow the feedback link.

You can now check the form as a participant. Close the page when you have finished.

Do not select Send Feedback unless you want to submit a real response. Your review may also be published automatically, depending on the course settings.

Preview Email only shows the request email, not the feedback form.

For learners: send your feedback

Open the feedback request sent by your course provider.
Select the feedback button or link in that email. You do not need to log in when it is your personal feedback-request link.
Check the course and provider shown on the form.
Answer the questions. Complete any required questions.
If the form has a Public Review section, choose your star rating and write a review if you want to. Tick Show my name on the public review if you agree to show your full name. Leave it unticked to show your first name and last initial.
Select the button at the bottom of the form. It normally says Send Feedback, but your provider can change the wording. Wait for the Thank You message confirming your answers were sent.

The link is for your own response. Do not forward it for somebody else to complete. If the course or person is wrong, ask the course provider for the correct link.

For learners: review a course or provider from its page

Open the course’s public page and find its Reviews section, or open the provider’s public Reviews page.
Select Add Review.
If asked, log in to your Cademy account. Use the account linked to your booking.
Complete the displayed form and select its submit button.

The provider may only allow people registered on the course to review it. If you cannot see Add Review, the provider may have hidden it or removed the Reviews section. If you received a feedback email, use its link. Otherwise, ask the course provider how to leave feedback.

Questions in the Public Review section are labelled May be shown publicly. Your provider can show these answers to other people, either immediately or after approving the review. Your other answers go to the provider and do not appear in your public review.

The overall rating is 1 to 5 stars. Written review text is optional. Some forms also show optional category ratings.

Before submitting, check Show my name on the public review. Tick it to allow your full name. Leave it unticked to show your first name and last initial, such as “Alex M.”. The provider can still identify your response, this does not make it anonymous.

Verified means Cademy can match the review to a course registration. It does not mean Cademy checked what the review says or confirmed that the person attended.

For learners: correct feedback or remove your review

You cannot edit a submitted feedback form. If it shows Feedback Already Sent, the provider has already received your answers. Contact the course provider if an answer needs correcting.

To remove your own published review, log in with the Cademy account that submitted it.
Open the course or provider’s public Reviews page and find your review.
Select the Delete review bin beside it.
Select Delete to confirm.

This takes your review off the public page. Deleting it does not mean you can fill in the feedback form again. If you cannot find the review or the bin, contact the course provider. Include the course name and the email address used for your booking.

Frequently asked questions

Why is the Public Review block missing?
The form may not contain it, or the course’s Publish public reviews option may be Never. The remaining feedback questions can still be answered.

Why is a review not visible after submission?
The provider may need to approve it, may have hidden it, or may not show Reviews on that page. A submission confirmation does not mean the review is public.

Does Never remove existing reviews?
No. It removes the review questions from new submissions. Use Hide to remove an existing review from public view.

Can somebody review a course without a booking?
Yes, if you choose Anyone under the course’s Who can leave a review setting. They still need to log in. Choose Only attendees to require a course registration instead.

Does Verified prove attendance?
No. Cademy has matched the review to a course registration. That does not prove the person attended or that Cademy checked what they wrote.

Can I send one personal link to everyone?
No. Each personal request link belongs to one participant. Use Request Feedback so Cademy sends the right link to each person.

Can I put a Feedback form on my website like a General form?
No. People open Feedback forms through their request email or Add Review on a course or provider page. Use a General form if you need a form anyone can open from your website.

Why does an old link still show the old form?
The link opens the form you selected when you first requested that participant’s feedback. Choosing a different form on the course does not change links already emailed.

Why can I not reply privately to an imported review?
Cademy may only have the reviewer’s name from the other website. Without their Contact record or an existing Inbox conversation, Cademy has no way for you to message them privately.

Can a learner leave feedback without submitting a public review?
Yes. Remove the Public Review block if you only want answers for your team. If you include that block, participants must give an overall star rating before submitting the form.

Can I export reviews or use integrations?
Use Export on Reviews or the form’s Responses tab to download a spreadsheet. If your account includes API Access, a developer can use the Cademy Public API to read published reviews in another system. Zapier cannot start an action when a new Cademy review is submitted, there is no Review Submitted trigger.

Forms: Feedback and CUse the same form for most coursesourse Reviews