Profile Details
Your Cademy profile is the first point of contact with potential customers, so it's essential to keep your information accurate and up-to-date. This guide will walk you through the process of updating your profile details, including your profile name, contact information, website and social links, location, search details, special notices, terms of service, and more.
Profile Name
Your profile name should be recognisable and relevant to your brand or services. Here's how to update it:
Go to your Cademy Admin page (https://admin.cademy.io/).
Click on the "Profile" menu (https://admin.cademy.io/profile).
Enter a new name in the "Profile Name" field.
If you want to change your profile URL (slug), please contact support at support@cademy.io. Remember that changing your URL will make old links stop working, so it's best to do this during a quieter time if you're actively sharing your link in ads or emails.
Email and Phone Number
Keep your email and phone number up-to-date so people can easily get in touch with you. Here's how to update your contact information:
Go to your Cademy Admin page (https://admin.cademy.io/).
Click on "Profile" on the left side (https://admin.cademy.io/profile).
Find the "Profile Details" area to change your email and phone number.
Website and Social Links
Connecting your website and social media to your Cademy profile expands your reach. Here's how to add these important links:
Go to your Cademy Admin Dashboard (https://admin.cademy.io/).
Click on the "Profile" menu (https://admin.cademy.io/profile).
Find "Website and social links" under the "Profile Details" section.
Location
Keep your profile updated with your current operational areas. Here's how to set your primary and list secondary locations:
Go to your Cademy Admin Dashboard (https://admin.cademy.io/).
Click on the "Profile" menu (https://admin.cademy.io/profile).
Scroll to "Locations" under the "Profile Details" section.
Updating your locations helps customers find you more easily!
Search Details
Optimise your visibility by selecting relevant categories and tags for your profile, aiding users in discovering your offerings through targeted searches. Here's how to update your categories and tags:
Go to your Cademy Admin Dashboard (https://admin.cademy.io/).
Click on the "Profile" menu (https://admin.cademy.io/profile).
Scroll to "Search Details" under the "Profile Details" section.
Add categories and tags that best describe your courses and teaching style.
Special Notice and Terms of Services
Special Notice
This section allows you to inform potential customers about any unique measures, updates, or services you're offering. It's a great way to highlight what sets you apart. Here's how to update your special notice:
Go to your Cademy Admin Dashboard (https://admin.cademy.io/).
Click on the "Profile" menu (https://admin.cademy.io/profile).
Find "Special Notice" under the "Notices & Terms" section.
Terms of Services
These are essential for defining the booking agreement. If you don't set your own, Cademy's Default Terms apply, ensuring clarity and fairness in transactions. Here's how to update your terms of service:
Go to your Cademy Admin Dashboard (https://admin.cademy.io/).
Click on the "Profile" menu (https://admin.cademy.io/profile).
Find "Terms of Services" under the "Notices & Terms" section.
Contact Form Options
Control who gets notified when customers reach out through your Cademy profile's contact form. Here's how to set up your contact form options:
Go to your Cademy Admin Dashboard (https://admin.cademy.io/).
Click on the "Profile" menu (https://admin.cademy.io/profile).
Scroll to the "Contact form options."
Choose specific users or create user groups to handle enquiries.
Important: If you don't specify contact form options, all admin users linked to your profile will receive notifications by default. To prevent this and ensure enquiries go to the right person or department, setting up contact options is recommended.
Your Collections Layout
Decide how your courses appear on your minisite and profile page. You can choose between:
Carousel: A rotating display of your courses.
Grid: A static, grid-based layout.
Hide Profile from the Marketplace
Control your presence on Cademy by choosing whether to display your profile and courses in the marketplace. Here's how to adjust your visibility:
Go to your Cademy Admin Dashboard (https://admin.cademy.io/).
Click on the "Profile" menu (https://admin.cademy.io/profile).
Scroll to the "Hide Profile" section.
Things to Keep in Mind:
Less Visibility: If you hide your profile, people won't see you or your profile in search results on the Cademy Marketplace, and your courses will not be indexed by search engines like Google.
Stay Partially Visible: You might want to just hide some courses instead of everything. This way, you can still be found by new people.
Important References
Frequently Asked Questions (FAQs)
How do I update my profile name on Cademy?
How do I update my profile name on Cademy?
To update your profile name, go to your Cademy Admin page (https://admin.cademy.io/), click on the "Profile" menu (https://admin.cademy.io/profile), and enter a new name in the "Profile Name" field.
Can I change my profile URL (slug) on Cademy?
Can I change my profile URL (slug) on Cademy?
Yes, you can change your profile URL (slug). However, you'll need to contact support at support@cademy.io to do so. Keep in mind that changing your URL will make old links stop working, so it's best to do this during a quieter time if you're actively sharing your link in ads or emails.
How to delete your Cademy Account?
How to delete your Cademy Account?
There are two ways to delete your Cademy Creator account:
Email Support: Send an email to our support team with the subject "Remove Profile." If the email you're using to send this request is different from the one associated with your Cademy account, please provide your profile name or direct profile link for verification.
Chat Support: You can initiate the deletion process by using the Chat Support feature on our website. Our support team will guide you through the steps.
For more information about deleting your Cademy Creator account, click here.