This guide is for System Admins who manage a course provider's business profile in Cademy. Use the Profile page to update public business information, profile locations, opening hours, page options, marketplace visibility and review visibility.
Open the Profile page: Go to Profile in Cademy Admin. You can also open the account menu and select Update Business Profile.
Most changes on this page are not saved until you select Save Changes. The marketplace and review visibility controls update separately when you use them.
Update Profile Details
Expand Profile Details to manage:
Profile Name, Email Address and Phone Number
Logo and Profile cover image
About us page
Website and social links
Location, Time Zone and Opening Hours
White-labelling controls, when available for the account
Profile Name and Email Address are required. Use Select Logo and Upload Cover Image to choose images from your media library.
Enter complete web addresses in the Website and social link fields. The available social fields are Instagram, Twitter, Facebook, Linkedin, Youtube and Pinterest.
Some new accounts have temporary restrictions. If Cademy shows Some features are temporarily limited, the About us page, website and social links, or the option to show the profile on the marketplace may be unavailable temporarily. Contact Cademy Support if the restriction does not look correct.
Choose Primary and Secondary Locations
The Location area uses the same saved locations managed under Settings > Locations.
Under Primary Location, select one saved location. You can also select Create A New Location.
Under Secondary Locations, select any additional locations you want to list.
Select Save Changes.
The same saved location cannot be selected as both the Primary Location and a Secondary Location.
Primary Location: The public About page shows the address, a Directions link and a map.
Secondary Locations: The public About page lists them under All Locations. An address location shows its saved Name, or Address line 1 when no Name is set, followed by the city. An area location shows the city.
Selecting profile locations does not assign a course venue. Primary and Secondary Locations control what is shown on the provider's About page. Assign or change a course or scheduled-date venue from the course editor. Editing the saved location record itself can update its linked uses. See Locations.
A saved location's Public note and Private / internal note are not shown on the provider's About page.
Set the Time Zone and Opening Hours
Under Time Zone, choose Set Account Time Zone. New courses use this as their default time zone, but you can change the time zone on an individual course.
Under Opening Hours, turn on Show Opening Hours, then set the days and times you want to publish on the About page.
Set Your Terms of Service
Expand Terms of Service.
Enter your booking terms in Terms of Services.
Select Save Changes.
Customers are required to view and accept these terms when they book your services.
Configure Profile Page Options
Expand Profile Page Options to manage the following settings.
Collections Layout
Choose Carousel or Grid to control how course collections appear at the top of the minisite and profile page.
Contact form dropdown
Add Enquiry subjects to the public contact form and choose the users or groups responsible for each subject.
Select Add Dropdown Option.
Enter the subject customers should see.
Choose the users or groups who should receive enquiries for that subject.
Repeat for any other subjects, then select Save Changes.
If an enquiry does not have assigned recipients, Cademy uses the account's normal admin email recipients. If none are set, it uses the account's System Admin users.
Main Course Keyword
Choose the keyword you use most often for your service, then select Save Changes.
Manage Cademy Marketplace Visibility
Expand Cademy Marketplace Visibility to see the current marketplace profile status and public marketplace link.
Select Hide Profile to remove the business profile and its listings from the Cademy Marketplace and marketplace search results. Confirming this action also unpublishes the account's courses from the marketplace.
Select Show Profile to make the marketplace profile discoverable again.
This setting controls the Cademy Marketplace. It does not remove the provider's branded minisite.
Under Profile Categories & Tags, choose optional Categories and Tags to help people discover the profile. Select Save Changes after changing them.
Manage Review Visibility
Expand Reviews, then use Hide Public Reviews to hide or show public review tabs, star ratings and review highlights across public profile pages, marketplace listings and course cards.
Customers can still leave reviews while public reviews are hidden. Review blocks added to course content can still show course-specific reviews.
The review visibility switch saves when you use it. You do not need to select Save Changes for that switch.
Preview and Save Your Profile
Select Save Changes after updating Profile Details, Terms of Service or Profile Page Options.
Select View Your Public Site to open the branded minisite in a new tab.
Check the About page, contact form and public course pages after making changes.
The Profile page also displays the branded minisite address under Your site is on.
Frequently Asked Questions
Who can update the business profile?
A user with the System Admin role can open Profile and update these settings.
Where does the Primary Location appear?
It appears on the public About page with the address, a Directions link and a map.
Where do Secondary Locations appear?
They appear under All Locations on the public About page. Address locations show the saved Name, or Address line 1 when no Name is set, followed by the city. Area locations show the city.
Are a location's Public note and Private / internal note shown on the About page?
No. The About page shows the profile location information but does not show either saved location note.
Does selecting a profile location assign it to my courses?
No. Primary and Secondary Locations only control what is shown on the About page. Assign course and scheduled-date venues separately. Editing the saved location record itself can update its linked uses. See Locations.
Why can I not select the same location as Primary and Secondary?
A saved location can have only one profile role at a time. Remove it from one area before selecting it in the other.
Why are some profile fields unavailable?
Some new accounts have temporary restrictions while Cademy reduces spam. If the restriction does not look correct, contact Cademy Support.
How do I change my branded profile address?
The Profile page displays the current branded minisite address but does not provide a control to change it. Contact Cademy Support before changing an address that you already use in links, emails or advertising.
Why are my changes not visible?
For Profile Details, Terms of Service and Profile Page Options, confirm that you selected Save Changes. Then refresh the public page. Marketplace and review visibility update when you use their separate controls.