Note: This feature is available only for users on the Pro Plan
Setting Up Email Domains on Cademy
Setting up custom email domains on Cademy allows you to send emails using your own domain (e.g. contact@your-website.com) instead of the Cademy domain. This will make your emails appear more professional, but more importantly, it is likely to improve your email deliverability and open rates. Follow the steps to set it up custom emails domains on your Cademy account.
Step 1: Accessing Email Domains
Log in to your Cademy account
Go to Settings
Click on Email Domains under the Tools section
Alternatively, you can directly access the Email Domains section using this link:
Step 2: Add a New Domain
Click on “+ Add Domain.”
Enter your domain name (e.g., yourdomain.com).
You’ll be provided with DNS records that need to be added to your domain’s DNS settings.
Step 3: Configure DNS Records
You will need to add the provided DNS records to your domain provider’s DNS settings (e.g., GoDaddy, Namecheap). As an example, the records might look like this:
💡 Tip 1: The exact records you need to add may vary, so always use the ones provided by Cademy in the Email Domains section for your specific domain. If you’re not sure how to add these records, check your domain provider’s help section or forward the instructions to your IT team using the “Copy All” button.
💡 Tip 2: If you need help adding DNS records based on your domain provider, try searching on Google using keywords like:
GoDaddy: “How to add DNS records in GoDaddy”
Namecheap: “How to add DNS records in Namecheap”
Google Domains: “How to add DNS records in Google Domains”
Bluehost: “How to add DNS records in Bluehost”
Cloudflare: “How to add DNS records in Cloudflare”
Use the format: “How to add DNS records in [Your Domain Provider]” to get detailed instructions directly from your provider’s support resources.
Step 4: Verify the Domain
• Verification Time: It can take up to 24-48 hours for the changes to propagate. Once verified, the status will change from PENDING to VERIFIED.
Step 5: Set a Default Sender Email
• After verification, enter your default sender email under Default Sender. This email will be used for all outgoing communications from Cademy.
• Reset Option: If you want to revert to the default Cademy email (no-reply@system.cademy.io), click the “Reset to Default” button.
Troubleshooting and Managing Domains
Removing a Domain
You can remove a domain from the domains table at any time. If the domain is set as your default sender, you’ll need to change the default sender before removing it.
Refreshing Domain Verification
If your domain remains in PENDING status, you can click “Refresh” to update the status with the latest verification check.
Handling Errors
If you try to add a domain already being verified by another educator, you will receive an error message. Contact support at support@cademy.io for assistance.
If you encounter any difficulties or receive error messages during the login process:
Capture a Screenshot: Take a screenshot of the issue or error message.
Contact Support: Email the screenshot along with a description of the problem to support@cademy.io for assistance.
Our support team will work with you to resolve the issue and ensure that you can successfully log in and access your courses.
Frequently Asked Questions (FAQs)
Why is my domain still showing as “Pending”
Why is my domain still showing as “Pending”
Domain verification can take 24-48 hours after you have added the DNS records. Make sure the DNS records were correctly added to your domain provider’s settings. If your domain remains pending after this period, try refreshing the domain status in the Cademy dashboard. If the issue persists, contact Cademy support.
What happens if I want to remove my custom domain?
What happens if I want to remove my custom domain?
You can remove your custom domain at any time from the Email Domains page. However, if the domain is set as your default sender, you will first need to update or remove the default sender before removing the domain.
Do I need to renew my domain verification periodically?
Do I need to renew my domain verification periodically?
No, once your domain is verified, it remains active unless you change or remove the DNS records. If the records are altered or deleted, the verification may be invalidated, requiring you to re-verify the domain.
What should I do if I don’t know how to add DNS records?
What should I do if I don’t know how to add DNS records?
If you’re unfamiliar with adding DNS records, check your domain provider’s help documentation by searching online for instructions (e.g., “How to add DNS records in GoDaddy”). Alternatively, forward the DNS record instructions to your IT team or support person for assistance.