Cademy allows you to personalise your emails using dynamic mail merge tags. These placeholders automatically insert personalised course, student, or booking data when your message is sent. This article explains how to use them correctly and where they’re supported.
What Are Mail Merge Tags?
Mail merge tags are variables wrapped in {{double curly brackets}} that you can insert into your email templates. When an email is sent, these tags are replaced with actual data (e.g. student names, course titles, dates).
Where You Can Use Mail Merge Tags
You can use mail merge tags in the following places:
In email templates
When sending emails from the course dashboard by clicking the “Email” button after selecting specific attendees
Where You Cannot Use Mail Merge Tags
Mail merge tags will not work in:
The Inbox
When sending messages/emails from the contact-specific page
Using merge tags in these areas will result in the raw tag text showing instead of actual values.
How to Add Mail Merge Tags
There are two ways to add mail merge tags to your emails:
Option 1 – Using the “Mail Merge” dropdown (Recommended)
We strongly recommend always using this method, as it ensures:
Correct formatting
Compatibility with future updates
No risk of typos or outdated syntax
Important: Avoid copying mail merge tags from previously used email templates or past messages, even if they still appear to work. Older tags may not remain supported after platform updates.
Option 2 – Typing the tag manually (Not Recommended)
You may type tags by hand if you know the exact syntax (e.g. {{student.first_name}}). However, this is not recommended due to the high chance of human error and the risk of using outdated tag formats.
Pro Tips & Notes
Always insert mail merge tags using the Mail Merge dropdown to ensure compatibility.
Do not reuse or copy tags from older email templates or previous messages.
Mail merge is not supported in inbox messages or individual contact pages
Frequently Asked Questions (FAQs)
Can I use merge tags in subject lines?
Can I use merge tags in subject lines?
Yes, most tags work in both the email body and subject line.
Can I combine tags with text?
Can I combine tags with text?
Absolutely. Example: “Hi {{student.first_name}}, your course {{course.name}} is starting soon!”