Understanding PayPal on Cademy
To help you understand how PayPal works in Cademy, we've prepared a video guide. Watch it below to learn more.
A Note of Caution
Please be aware that payments for gift cards and memberships are not currently supported via PayPal. If you're planning to sell vouchers and memberships, we recommend installing Stripe.
Transaction Fees: What You Need to Know
When customers choose the PayPal option at checkout, standard PayPal fees apply, typically ranging between 1.5% to 3.2%. Additionally, Cademy platform fees apply based on your chosen plan:
• Free Plan: A 5% platform fee is charged on all successfully paid transactions. This includes payments made through your Minisite, embeds, payment links, invoices, and the Cademy Marketplace, in addition to the PayPal fee.
• Paid Plans (Pro, Teams): No platform fee is charged, but PayPal fees still apply.
For the most accurate and up-to-date fee information, please check PayPal’s official fees page.
Setting up PayPal: A Step-by-Step Guide
Step 1: Create a PayPal Account
If you don't have a PayPal business account, we recommend creating a new one via PayPal's website: paypal.com. When you create your account, you will be asked for contact, business, and banking details. The registration process should take around 5 minutes, depending on how complex your organisational setup is.
Step 2: Install the PayPal App
Once you've created your account, you'll need to install the PayPal app on Cademy. You'll be redirected to PayPal and prompted to confirm the integration authorisation. Once confirmed, you'll be redirected back to Cademy.
Step 3: Start Earning
You're done. Customers will now see PayPal as a checkout option when purchasing your services through Cademy. All purchases and resulting payments will be immediately visible in your PayPal account.
Handling Payments & Refunds
Whenever a customer purchases any of your services on Cademy via PayPal, the payments will immediately be available in your PayPal account. Cademy is also authorised to reverse a transfer. This means that you can cancel a booking in Cademy and automatically issue a refund. To read more about how we handle cancellations and refunds, please see this article.
Cademy cannot withdraw funds from your PayPal account, we can only cancel transfers issued by us into your account.
How to Unlink Your PayPal Account on Cademy
To unlink your PayPal account from Cademy, you need to contact support. Here’s how:
Email Support
Email Address: support@cademy.io
Subject Line: “Unlink PayPal Account”
Email Body: Include your profile name and associated email address.
Chat Support
Go to the Cademy Admin Dashboard (https://admin.cademy.io).
Click on the chat support icon at the bottom right of the page.
Request to unlink your PayPal account.
Important Notes
Confirmation: Allow some time for the support team to process your request. You will receive a confirmation once the unlinking process is completed.
Reconnect: Once unlinked, you can link a new PayPal account by following the setup instructions on your Cademy admin dashboard.
Frequently Asked Questions (FAQs)
What are the transaction fees for using PayPal on Cademy?
What are the transaction fees for using PayPal on Cademy?
Standard PayPal fees apply, typically ranging from 1.5% to 3.2% depending on the payment method and your account’s terms. Additionally, Cademy platform fees apply:
Free Plan: 5% platform fee plus the PayPal fee on all successfully paid transactions, including payments made through your Minisite, embeds, payment links, invoices, and the Cademy Marketplace.
Paid Plans: No platform fee, but the PayPal fee still applies.
Can I use PayPal for all transactions on Cademy?
Can I use PayPal for all transactions on Cademy?
Yes, except for gift cards and memberships, as PayPal doesn't support these transactions on Cademy. Consider using Stripe.
How are refunds handled with PayPal on Cademy?
How are refunds handled with PayPal on Cademy?
You can issue refunds directly from the booking side sheet by clicking "Cancel and Refund" in Cademy or through your PayPal account.
Can I exclusively use PayPal for my Cademy courses?
Can I exclusively use PayPal for my Cademy courses?
Yes, you can choose to use PayPal exclusively for all transactions related to your Cademy courses.