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Stripe

Learn more about Stripe and how to install the App to handle payouts quickly and safely.

Artur Binzaru avatar
Written by Artur Binzaru
Updated over 3 months ago

Introduction

Stripe is a world-leading payment processor used by millions of businesses globally, including Amazon, Google, and Shopify. It enables secure and reliable online payments for businesses of all sizes.

Cademy integrates directly with Stripe to allow course providers to accept card payments securely from customers.

This article explains how to set up Stripe on Cademy, manage payouts and refunds, unlink an account, and use multiple accounts if available on an Enterprise plan.
The guide applies to both new users exploring Cademy and existing course providers managing payments.


Step-by-Step Instructions

The following steps explain how to set up and manage Stripe for payments on Cademy.

Create a Stripe Account

If the course provider does not already have a Stripe account, one can be created at https://stripe.com.

During registration, Stripe will request business, contact, and bank account details. The process typically takes about five minutes.

Before the first payout, Stripe may also request identity verification as part of its compliance checks.


Connect Stripe to Cademy

After creating a Stripe account, the course provider must connect it to Cademy.

  1. Go to admin.cademy.io.

  2. Click on Apps in the left-hand menu.

  3. Click on Stripe.

  4. Click on Install.

  5. Follow the on-screen instructions to authorize the integration in Stripe.

  6. Once authorization is complete, the provider will be redirected back to Cademy.

This integration securely links the Stripe account and activates payment processing for all bookings.


Stripe is a world-leading payment processor, trusted by Cademy to ensure the safe and secure capture of payments through our platform. To facilitate quick and secure transfers of payments and payouts, we highly recommend setting up a Stripe account and installing the Stripe app.


What is Stripe?

Stripe is one of the leading payment processors globally, renowned for its robust security measures and seamless transaction processes. Cademy utilises Stripe as the default method for capturing payments on our platform. To learn more about Stripe, visit their official website here.

Stripe: Support and services plans

Transaction Fees

For every transaction processed through Stripe, a standard fee is applied. Fees typically range from 1.5% to 3.2%, depending on the payment method and location. However, the 1.5% + 20p fee is most commonly applied for UK card payments, which is the most popular payment method on our platform.

Note: For the most up-to-date information, we recommend checking Stripe’s official fees page.


Setting Up Stripe on Cademy

Step 1: Create a Stripe Account

If you don't already have a Stripe account, we recommend creating one via Stripe's website. During the registration process, you'll be asked to provide your contact, business, and banking details. The process should take around 5 minutes, depending on the complexity of your organisational setup.

Step 2: Install the Stripe App

Once you've created your account, you'll need to install the Stripe app on Cademy. You'll be redirected to Stripe and prompted to confirm the integration authorisation. Once confirmed, you'll be redirected back to Cademy.

Step 3: Start Earning and Stripe Payout Schedule

Congratulations! You're all set. All card payments from customers via Cademy will immediately reflect in your Stripe account. You can manage the transfer of your earnings into your bank account via Stripe → Settings → Payouts.


Handling Payments & Refunds

With Stripe, Cademy can immediately issue transfers to your account as soon as a payment is made. For more information on how we handle cancellations and refunds, please see this article.


How to Unlink Your Stripe Account

If you need to unlink your existing Stripe account to link a new one or to uninstall this payment option, you must contact Cademy support. You cannot unlink Stripe from your side directly.

Steps to Unlink Your Stripe Account

  1. Email Support

    1. Email Address: support@cademy.io

    2. Subject Line: “Unlink Stripe Account”

    3. Email Body: Include your profile name and associated email address.

  2. Chat Support

    • Go to the Cademy Admin Dashboard (https://admin.cademy.io).

    • Click on the chat support icon at the bottom right of the page.

    • Request to unlink your Stripe account

Important Notes

  • Confirmation: Allow some time for the support team to process your request. You will receive a confirmation once the unlinking process is completed.

  • Reconnect: Once unlinked, you can link a new Stripe account by following the setup instructions on your Cademy admin dashboard.


Frequently Asked Questions (FAQs)

What is Stripe?

Stripe is a widely-used, secure online payment processing platform that allows businesses to accept payments via credit cards, debit cards, and other digital payment methods. It offers a user-friendly interface, robust API, and a range of features designed to simplify online transactions.

Which big companies use Stripe?

Many well-known companies use Stripe for their payment processing, including:

  • ✅ Amazon

  • ✅ Google

  • ✅ Shopify

  • ✅ deliveroo

  • ✅ H&M

  • ✅ Zoom

What are the advantages of using Stripe?

Using Stripe offers several benefits:

  1. Instant Payment Reflection: Payments are instantly reflected in your Stripe account upon receiving an order.

  2. Flexible Payout Schedule: You can set your own payout schedule (daily, weekly, monthly, or manual) through your Stripe account settings.

  3. Diverse Payment Options: Customers can pay by card, Apple Pay, Google Pay, and even opt for installments via Klarna.

  4. User-Friendly Interface: Stripe provides a user-friendly dashboard for managing your payments, refunds, and payouts.

  5. Robust Security: Stripe employs advanced security measures to protect your transactions and customer data.

What are Stripe's transaction fees on Cademy?

Stripe charges a standard fee, typically 1.5% + 20p per transaction for UK card payments, which is the most popular payment method on our platform. However, fees can range from 1.5% to 3.2%, depending on the payment method and location. For the latest information, please check Stripe’s official fees page.

How do I handle refunds with Stripe on Cademy?

Refunds can be issued directly from Cademy by clicking "Cancel and Refund" on the booking side sheet, or through your Stripe account. Customers receive a full refund of the amount they originally paid. However, Stripe does not refund the original transaction processing fee to the course provider. This means the provider will cover that cost.

Can I issue partial refunds on Cademy using Stripe?

While Cademy does not support partial refunds natively, you can manually issue partial refunds through your Stripe account, please see this article.

Who covers the refund fee?

Cademy covers the refund fee, ensuring customers receive the full amount paid upon a refund.

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