Stripe is a world-leading payment processor, trusted by Cademy to ensure the safe and secure capture of payments through our platform. To facilitate quick and secure transfers of payments and payouts, we highly recommend setting up a Stripe account and installing the Stripe app.
What is Stripe?
Stripe is one of the leading payment processors globally, renowned for its robust security measures and seamless transaction processes. Cademy utilises Stripe as the default method for capturing payments on our platform. To learn more about Stripe, visit their official website here.
Transaction Fees
For every transaction processed through Stripe, a standard fee is applied. Fees typically range from 1.5% to 3.2%, depending on the payment method and location. However, the 1.5% + 20p fee is most commonly applied for UK card payments, which is the most popular payment method on our platform.
Note: For the most up-to-date information, we recommend checking Stripe’s official fees page.
Setting Up Stripe on Cademy
Step 1: Create a Stripe Account
If you don't already have a Stripe account, we recommend creating one via Stripe's website. During the registration process, you'll be asked to provide your contact, business, and banking details. The process should take around 5 minutes, depending on the complexity of your organisational setup.
Step 2: Install the Stripe App
Once you've created your account, you'll need to install the Stripe app on Cademy. You'll be redirected to Stripe and prompted to confirm the integration authorisation. Once confirmed, you'll be redirected back to Cademy.
Step 3: Start Earning and Stripe Payout Schedule
Congratulations! You're all set. All card payments from customers via Cademy will immediately reflect in your Stripe account. You can manage the transfer of your earnings into your bank account via Stripe → Settings → Payouts.
Handling Payments & Refunds
With Stripe, Cademy can immediately issue transfers to your account as soon as a payment is made. For more information on how we handle cancellations and refunds, please see this article.
How to Unlink Your Stripe Account
If you need to unlink your existing Stripe account to link a new one or to uninstall this payment option, you must contact Cademy support. You cannot unlink Stripe from your side directly.
Steps to Unlink Your Stripe Account
Email Support
Email Address: support@cademy.io
Subject Line: “Unlink Stripe Account”
Email Body: Include your profile name and associated email address.
Chat Support
• Go to the Cademy Admin Dashboard (https://admin.cademy.io).
• Click on the chat support icon at the bottom right of the page.
• Request to unlink your Stripe account
Important Notes
Confirmation: Allow some time for the support team to process your request. You will receive a confirmation once the unlinking process is completed.
Reconnect: Once unlinked, you can link a new Stripe account by following the setup instructions on your Cademy admin dashboard.
Frequently Asked Questions (FAQs)
What is Stripe?
What is Stripe?
Stripe is a widely-used, secure online payment processing platform that allows businesses to accept payments via credit cards, debit cards, and other digital payment methods. It offers a user-friendly interface, robust API, and a range of features designed to simplify online transactions.
Which big companies use Stripe?
Which big companies use Stripe?
Many well-known companies use Stripe for their payment processing, including:
✅ Amazon
✅ Google
✅ Shopify
✅ deliveroo
✅ H&M
✅ Zoom
What are the advantages of using Stripe?
What are the advantages of using Stripe?
Using Stripe offers several benefits:
Instant Payment Reflection: Payments are instantly reflected in your Stripe account upon receiving an order.
Flexible Payout Schedule: You can set your own payout schedule (daily, weekly, monthly, or manual) through your Stripe account settings.
Diverse Payment Options: Customers can pay by card, Apple Pay, Google Pay, and even opt for installments via Klarna.
User-Friendly Interface: Stripe provides a user-friendly dashboard for managing your payments, refunds, and payouts.
Robust Security: Stripe employs advanced security measures to protect your transactions and customer data.
What are Stripe's transaction fees on Cademy?
What are Stripe's transaction fees on Cademy?
Stripe charges a standard fee, typically 1.5% + 20p per transaction for UK card payments, which is the most popular payment method on our platform. However, fees can range from 1.5% to 3.2%, depending on the payment method and location. For the latest information, please check Stripe’s official fees page.
How do I handle refunds with Stripe on Cademy?
How do I handle refunds with Stripe on Cademy?
Refunds can be issued directly from Cademy by clicking "Cancel and Refund" on the booking side sheet, or through your Stripe account. Customers receive a full refund of the amount they originally paid. However, Stripe does not refund the original transaction processing fee to the course provider. This means the provider will cover that cost.
Can I issue partial refunds on Cademy using Stripe?
Can I issue partial refunds on Cademy using Stripe?
While Cademy does not support partial refunds natively, you can manually issue partial refunds through your Stripe account, please see this article.
Who covers the refund fee?
Who covers the refund fee?
Cademy covers the refund fee, ensuring customers receive the full amount paid upon a refund.