This guide is for course providers checking money collected from customers through Stripe or PayPal. It does not describe payments for your own Cademy subscription.
A payment is money collected from a customer. A provider’s balance is the money recorded in your Stripe or PayPal account. A payout or withdrawal moves available money from that account to your bank. These are separate stages.
An order is not proof of money received. An order can be unpaid or only partly paid. Even a successful customer payment does not mean the money is already available in your bank.
Check which provider received the payment
In the Admin Dashboard, open Orders, select the order and review Invoices & Payments.
Find the successful payment, its amount and provider. Do not use only the order total if it includes an unpaid balance.
Sign in to the Stripe or PayPal account used for that payment. Match the payment reference, amount and currency.
Check the provider’s available balance and payout or withdrawal record separately from the customer payment.
A manually recorded payment is a record of money handled outside Cademy; it does not create a Stripe or PayPal payout. A gift card payment uses the value of the gift card rather than creating a new bank payout for that redemption.
Stripe payouts
Stripe controls when a payment becomes available and when a payout reaches your bank. The payout schedule does not make a pending balance available sooner. Country, account status, payment method and bank processing affect timing.
Sign in to your Stripe account and use its payout guidance to check the available payout schedule, bank details and expected arrival. The first payout generally takes longer; Stripe gives a typical initial period of 7 to 14 days, with exceptions.
To connect Stripe to Cademy, follow the Stripe setup guide. Connecting an account does not prove that an earlier payment was taken through it.
PayPal withdrawals
A payment received into PayPal and a withdrawal to your bank are separate transactions. Check whether the money is available in PayPal before expecting a bank transfer.
Sign in to your PayPal account and follow PayPal’s withdrawal instructions. Available methods, transfer estimates, holds and fees depend on the account and transfer. Do not assume PayPal uses the same payout schedule as Stripe.
To connect PayPal to Cademy, follow the PayPal setup guide.
Understand differences between the order and payout amounts
Compare the customer payment with the provider’s transaction and payout details, not just the order total. A payout can combine several payments and account adjustments.
The order can include money that has not yet been paid.
Payment-processing charges, currency conversion, refunds, disputes or provider adjustments can affect the amount available.
The Cademy platform fee, where your plan or agreement applies one, is separate from the payment provider’s processing fees.
A payout’s timing can differ from the date of the order or payment.
Use your provider account’s fee breakdown and agreed pricing. The public Stripe UK pricing and PayPal UK merchant fees are starting points, not a guarantee of the rate on every account. For Cademy’s own charges, see Understand Cademy Plans, Limits and Fees.
Cademy has no screen for disputes or chargebacks. If a customer disputes a payment with their bank or with PayPal, check and answer the dispute in your Stripe or PayPal account.
Investigate money that has not arrived
Check whether Cademy shows a successful payment and whether any amount is still unpaid.
Find the same payment in the Stripe or PayPal account that processed it. If it is missing or differs from Cademy, contact Cademy Support with the order and payment references.
If the provider has the payment, check whether the balance is available and whether a payout or withdrawal exists. Follow any account-verification or bank-detail request inside that provider account.
For a delayed or failed payout, use the provider’s status and support process. Keep the payout reference and expected date. Do not charge the customer again to resolve a payout delay.
If the payment predates your current connection or you cannot establish who received it, ask Cademy Support to investigate the original payment. Include the order reference, date, amount and any provider reference. Do not assume an old payment can be transferred into a newly connected account.
Refunds are separate from payouts
A refund returns money to the customer; it is not a payout to your business. Check the cancellation and refund guide before cancelling an order, holding customer credit or returning a payment. Processing fees are not automatically returned with a refund.
Frequently asked questions
Does Cademy send every order payment straight to my bank?
No. For Stripe and PayPal payments, check the provider account and its payout or withdrawal process. The order, payment and bank receipt are different records.
Can a Stripe or PayPal payout reach my bank account?
Yes, where that provider supports bank payouts or withdrawals for your account. Cademy does not replace the provider’s payout settings. Follow the provider’s account-specific instructions.
Will connecting Stripe move payments made before I connected it?
Do not assume that. Ask Cademy Support to identify where the earlier payment was collected and what options apply. A new connection is not evidence of a completed transfer.