This guide is for anyone attending a course, whether you booked the place yourself, somebody else booked it for you, or the course provider added you. It shows how to change the details the course provider holds for your place, fix Registration incomplete, and upload a file the provider asked for. The course pages show the course provider’s name and logo.
Your details for a course place are the answers the course provider asks for that place, such as your name, phone number, dietary needs or a document. They are separate from your Cademy account profile. The course provider is the training provider running the course and decides which questions you can change.
To manage other people on a booking you made, follow Manage the People on a Course You Booked instead.
Change Your Name, Phone or Answers for a Course (Edit Your Details)
Use Edit Your Details for your own place. It shows the course provider’s questions for that place. Your email address cannot be changed here.
Log in with the email address connected to your course place. If you need help, see Log In to See Your Courses and Bookings. Select My Account, then My Courses & Bookings.
Under Your Courses, open the course. A course with a booked date opens its course details. An on-demand course opens its Content page; select Course Overview in the side panel, or the Overview tab if there is no side panel.
In the side panel, select Edit Your Details, or Complete Your Details when answers are missing. Both open the Edit Your Details window. On a phone, the side panel is below the main content.
Wait for your saved answers to load. Change the available fields and complete the visible required answers.
Select Save Changes. The window closes when your answers are saved. Reopen Edit Your Details to check them. If an error appears instead, correct the answers it lists and save again.
Booked for Others and Attending Too? Edit Your Own Details and Contact Fields
If you booked several places and are one of the people attending, use Edit Your Details in the course side panel on Overview or Participants. The three-dot menu beside your own row in the participant list has no Edit. If you attend more than one course on the same order, your answers are stored once for that order, so an answer saved from one course is also saved for the others.
If Edit Your Details Says Provider Only
If the action is greyed out and labelled Provider only, the course provider manages your details for this place, for example because they added or imported it, or it is an older booking. Ask the provider to change them. You can still update contact fields the provider has enabled on My Profile; see “Update Your Phone, Address or Contact Details on My Profile” below.
Course Page Says Registration Incomplete? Complete Your Missing Details
If somebody else booked your place and required answers are missing, the course side panel shows Registration incomplete, with the line that the course provider needs a few more details from you. If you booked only your own place, the page shows the warning Your registration details are incomplete with Complete Your Details. This status is about your details, not how much of the course you have completed.
Open the course and select Complete Your Details in the side panel or the warning. A [number] missing label shows how many answers are missing.
Fill in the available required fields.
Select Save Changes, then reopen the form to check your answers.
A missing answer that is locked or not shown needs the course provider’s help. Contact them with the course name and the message shown if the page stays incomplete after saving.
If Additional Details Required Opens on the Course Page
If somebody else booked your place, Additional details required opens by itself when you open the course page while required answers you can complete are missing. Fill in the required fields and select Save. If you close it, return through Complete Your Details in the side panel.
Validation Error: Organisation Name Required When Updating Your Details
Edit Your Details does not show organisation questions. If the course provider’s form needs an organisation and none is saved for you, saving can show a Validation Error that names Organisation Name.
If somebody else booked your place, reload the course page. When Additional details required opens with the organisation questions, fill them in and select Save.
If that window does not open, or you booked the place yourself, contact the course provider with the course name and the message shown.
What You Can Change After Attending or Starting the Course
After attendance or course-content progress is recorded, you can still correct editable contact fields on your own form, such as your phone number or postal address. First Name, Last Name and course-specific answers are shown as locked. The form explains why and shows a recorded date when available. Ask the course provider to change a locked answer. Email stays read-only.
The lock can come from another course on the same order. For example, after attending, you can correct your postal address if it is on the form, but not your name.
Upload a Document After Booking (File Your Course Provider Asked For)
If your form has an editable file-upload question, you can upload the file after booking:
Open Edit Your Details or Complete Your Details as described above.
Use the question’s upload control to choose the file. Follow the file type, size and number limits shown beside the question.
Wait for the upload to finish, then select Save Changes.
Reopen your details and check that the filename is still listed.
A file question stored as a course-specific answer locks with the other course answers after attendance or progress. Ask the course provider if you need to replace a locked file.
Update Your Phone, Address or Contact Details on My Profile
Some course providers let you update contact fields, such as phone or address, on My Profile. These stay available after attendance or progress, and when the course form says Provider only. Changes there update the provider’s contact record. They do not change the name the provider holds for you, your login email, your saved course answers or your certificate name.
Open My Account, My Courses & Bookings, then My Profile, and find the card with the provider’s name below Personal Details. For the full steps and what to do when a card or field is missing, follow Update Your Personal Details in My Profile.
If Somebody Else Booked the Course for You
You are the participant, not the order owner. The course side panel shows Booked By with the person who made the booking. You can change your own available details with Edit Your Details without opening their order, but you do not see its prices, payments or invoices.
Your email address is read-only in both Edit Your Details and Additional details required. If the place is under the wrong email, ask the person who booked it or the course provider to correct it. To cancel it, ask the person who booked it or the course provider. To reschedule your own eligible place, see Cancel or Reschedule Your Course Booking.
Frequently asked questions
I closed the missing-details window. How do I return?
Open the course’s Overview and select Complete Your Details in the side panel. For missing organisation questions, reload the course page to reopen Additional details required when it is shown.
Can I change my name after attending?
No, not yourself. Your name locks once attendance or progress is recorded for your place on any course on the same order. Ask the course provider to change it. Contact fields such as phone stay editable.
Can I change the email address for my course place?
No. The email address is read-only. Ask the person who booked your place or the course provider to correct it.