This guide is for anyone who logs in to a Cademy business account and wants to change the email address they log in with. A business account is the account a course provider uses to manage its courses, orders and settings in the Admin Dashboard. The guide applies to every role: System Admin, Course Owner and Facilitator. It also explains what to do when you leave an organisation, and where to change the other email addresses a business account uses.
Your login email cannot be edited in Cademy. You cannot change it yourself, and a System Admin, the role with full access to a business account, cannot change it for you. To change it, ask Cademy Support.
Login email: the email address of your Cademy login. You enter it on the login page, unless you use the Google or Facebook option there. Each user of a business account has their own. You use the same login for every business account you belong to and for your Student Profile, the learner side of your Cademy login.
Check Which Email Address You Want to Change
A business account uses more than one email address, and each is changed in a different place. This guide is about the first one, the login email.
Your login email. The address you log in with. Follow this guide.
The business email address. The Email Address field under Profile Details on the Profile page. A System Admin changes it there and selects Save Changes. When a person creates a business account, Cademy fills this field with that person’s login email, and the field keeps that address until a System Admin changes it. Changing this field does not change anyone’s login email. See Update Your Business Profile on Your Minisite.
The sender address. The default address Cademy uses as the sender of emails from your business account. If your business account includes custom email domains, a System Admin sets it under Settings → Email Domains → Default Sender. If it does not, the Email Domains page cannot be used. See Send Emails from Your Own Domain, and for the plan that includes custom email domains, What Each Cademy Plan Includes and Costs.
The reply address. The address a reply goes to is a separate setting from the sender address. A System Admin or Course Owner can enter one on an email template, in the Send replies to field under Settings → Email Templates. See Create and Reuse Email Templates.
The people who receive notification emails. Notifications such as booking confirmations, cancellations, requests and enquiries go to users of the business account, at the email address shown on each user’s profile. A System Admin chooses those users or groups under Settings → User Management → Admin Email Recipients. When none are chosen, every System Admin receives them. See Choose Facilitator Emails and Calendar Invitations.
The billing email for your Cademy plan. Stripe, the payment service Cademy uses for plan payments, keeps the billing details of your business account. They are separate from your login, and the Billing & Usage page under Settings does not show or change a billing email. Where that page shows a Payment & Invoices button, a System Admin can select it to open Stripe’s billing page for the account. If you cannot change the billing email there, contact Cademy Support. See Manage Your Cademy Subscription.
Find Your Current Login Email Address
Check the exact address before you ask for a change. Every user can do this for their own login.
Log in to the Admin Dashboard at admin.cademy.io.
Open the menu at the top of the sidebar. It shows your business name, or only your logo or initials when the sidebar is collapsed.
Under User Profile, select My Profile. Your own user page opens.
Find your login email under your name. Select the address to copy it. Cademy shows Email copied to clipboard.
The address cannot be edited on this page. User Settings, in the same menu, does not show or change your email address. It changes your name and, if your login has a password, your password. See Edit Your Own Profile in the Admin Dashboard and, for the password, Change or Reset Your Course Provider Password.
Ask Cademy Support to Change the Email Address on Your Account
Cademy Support changes the email address on your account login. Send the request by email.
Email support@cademy.io with the subject line Request to Update Creator Email Address.
In the message, give your current login email and the new email address you want to use. If you can no longer open the mailbox of your current login email, say so in the message.
Wait for Cademy Support to confirm that the change is complete. Keep logging in with your current address until then.
Log in with the new email address. For the login steps, see Log In to Your Course Provider Account.
Open the menu at the top of the sidebar, select My Profile and check the address under your name. If it still shows the earlier address, reply to Cademy Support.
Send one request, however many business accounts you belong to. One login has one login email, and you use it for every business account you belong to and for your Student Profile.
If Your Employer Changed Staff Email Addresses
When your organisation changes staff email addresses, for example to a new domain, your Cademy login keeps the old address until Cademy Support changes it. Each person asks for their own login, using the steps above with their old and new address. If you can no longer open the old mailbox, say so in your request.
Until the change is made, log in with the old address. A login code or a password reset email is sent to the old address, so if that mailbox is closed, ask Cademy Support for help instead of waiting for the email.
Change the Admin Email Address When You Leave: Give a Colleague Access
If you are leaving the organisation and a colleague takes over as admin, do not change your login email to theirs. Asking Cademy Support suits a person who keeps their login and wants a new address on it. When a different person takes over, a System Admin gives that person their own login, without Cademy Support if the account has a spare admin place. This does not change anyone’s login email.
If you are a System Admin, open Users & Facilitators, select Invite User and invite your colleague’s email address. To hand over the whole account to a new owner, choose System Admin as their User Role. Then select the user who no longer needs access. On that user’s page, open the three-dot User actions menu and select Archive User. The full steps are in Invite a Team Member or Facilitator and Remove a Team Member’s Access (Archive a User).
The invited address becomes a separate user, with the User Role you choose in the invitation. It does not take over the earlier user’s course assignments or history. Before you confirm the archive, Cademy shows two lists for the earlier user. Will be removed counts their future dates and course defaults. Will be kept counts their past or started dates and open tasks.
Two limits apply. You cannot archive yourself, and Cademy does not archive the last System Admin of a business account. So if you are the person leaving, invite your colleague as a System Admin first. You need a spare admin place for this. If your admin allowance is full, contact Cademy Support at support@cademy.io before starting the handover. Once they have logged in, they can archive your user.
After the handover, the new System Admin should also check the business email address, Admin Email Recipients and the billing email, listed in “Check Which Email Address You Want to Change” in this guide.
Create a Separate Login for the Account With Another Email Address
A separate login for a business account is a new user with its own email address. A System Admin creates it by inviting that address with Invite User, as described in “Change the Admin Email Address When You Leave: Give a Colleague Access” in this guide. The new user gets its own login and the User Role chosen in the invitation. Your existing login stays as it is, with its own email address.
Move Your Profile to a New Login Email Address
You cannot move or unlink your user in a business account from one login to another yourself. There are two routes:
Keep your profile and change its address. Ask Cademy Support, as in “Ask Cademy Support to Change the Email Address on Your Account” in this guide. Your user, its history and your Student Profile stay with your login, which then uses the new address in every business account you belong to.
Start a new user with the new address. A System Admin invites the new address as a separate user, then archives the old user if it is no longer needed. The new user does not take over the old user’s course assignments or history.
Frequently Asked Questions
Can I change my business account email address myself?
No. Your login email cannot be edited in Cademy, by you or by a System Admin. Email Cademy Support at support@cademy.io with your current login email and the new address. The business email address on the Profile page is different: a System Admin can change it there.
How long does a login email change take?
Most requests are completed within one business day.
Does changing my login email change the address my customers see?
No. The business email address on the Profile page and the Default Sender, where your business account includes it, are separate settings. They stay as they are until a System Admin changes them.
I also book courses as a learner with the same login. Is that email address the same one?
Yes. Your Student Profile uses the same login, so it has the same login email. The Student Profile has its own page called My Profile, which is a different page from My Profile in your business account. Its Email Address field cannot be edited either and tells you to contact support. For the learner pages, see Update Your Personal Details in My Profile.