This guide is for everyone who works in a course provider's business account in Cademy: System Admins, Course Owners and Facilitators, the trainers or instructors who run courses. It explains how to change your own name, phone number, profile photo (avatar), Bio and other profile fields in the Admin Dashboard, where these details appear on public course pages, and what only a System Admin can change for you.
Every role can open its own profile page, on every Cademy plan. You cannot change your login email address yourself, and only a System Admin can change a role. To change, reset or set your password, see Change or Reset Your Course Provider Password.
Business account: a course provider's account in Cademy, which its team manages in the Admin Dashboard. Each person in the team is a user of the business account and has one of three roles: System Admin, Course Owner or Facilitator.
Cademy keeps three sets of details that are easy to confuse. Each one is changed in a different place:
Your Cademy login: the email address and the password, or other sign-in method, that you log in with. One login opens every business account you are a user of. It also opens your Student Profile, the learner side of Cademy, where the courses you attend are listed.
Your user profile: your details as a user of a business account: name, photo, phone number, role and profile fields such as Bio. This guide shows how to change them.
The business profile: the public details of the business, such as its name, logo and contact details. Only a System Admin can change it. See Update Your Business Profile on Your Minisite.
Edit Your Own Profile From My Profile
Your user profile is on your own user page in the Admin Dashboard. You open it with My Profile. The steps below cover your name, phone number, profile fields and photo.
Open Your Own Profile Page (My Profile)
Log in to the Admin Dashboard at admin.cademy.io. For help with logging in, see Log In to Your Course Provider Account.
Open the menu at the top of the sidebar. The sidebar is the main menu of the Admin Dashboard, and the menu at its top shows the name of the business account. When the sidebar is collapsed, that menu shows only the business's logo or initials. On a small screen, open the sidebar with the menu button first.
Under User Profile, select My Profile.
Your own user page opens. The page is not headed My Profile: its top shows Users, a slash and your name. Beside your photo the page shows your name, your login email address and your role. Your profile fields are listed below them. The tabs on the page, starting with Courses, are not part of this guide.
If you are a user of more than one business account, check the name in the menu first. To open another business account, select it under Switch Account in the same menu. See Switch Between Course Provider Accounts.
Change Your Name, Phone Number, Trainer Bio or Other Profile Fields
On your user page, each field is saved on its own. There is no Save button.
Bio, Title and the three link fields can be shown on public course pages. Read “Where Your Photo, Bio and Title Appear on Course Pages” before you fill them in.
Select the field, for example First Name, and type the new value.
Press Enter, or select anywhere outside the field. In Bio, Enter starts a new line, so select outside the field to save it.
Wait for the confirmation message, for example First Name saved. Title and the three link fields confirm with Custom field saved.
To leave a field without saving what you typed, press Esc.
Cademy provides these fields, in this order:
First Name and Last Name.
Email: your login email address. You cannot edit it. Selecting it copies it.
Phone.
Tags: chosen from the tags set up in the business account.
Last Login: filled in by Cademy. You cannot edit it.
Bio.
Title. The example shown in the empty field is “Course Facilitator”.
LinkedIn URL, X / Twitter URL and Website URL.
Your page can look different. A Course Owner or System Admin of the business account can add fields. A System Admin can also change their order and group them into sections. They do this in Settings, under Fields, on the Users tab.
A System Admin of the business account can open your user page and change the same fields and your photo. Course Owners and Facilitators can open only their own user page.
User Settings, the page in the same menu where you change your password, also has First Name and Last Name under Personal details, with a Save Changes button. Both pages change the same name.
Add, Change or Remove Your Profile Photo (Avatar)
Your profile photo, also called your avatar, is at the top of your user page. Until you add one, Cademy shows your initials. The same photo appears on course pages that list you, as described under “Where Your Photo, Bio and Title Appear on Course Pages”.
On your user page, select your photo or initials. A window for choosing a file opens.
Choose one image. It must be a JPG, PNG or WebP file of 5 MB or less.
Cademy saves the photo as soon as the upload finishes and shows it in place of the old one. There is no Save button and no confirmation message.
To remove your photo, point at it and select the x button that appears at its top-right corner. The button exists only when you have a photo. Cademy removes the photo at once and does not ask you to confirm.
Can't Upload a Profile Photo? Check the File Type and Size
If your photo is greyed out or not listed in the window for choosing a file, it is not a JPG, PNG or WebP file. Save it as a JPG or PNG file and choose it again.
If Cademy does not accept your profile photo, it shows Avatar not uploaded with the reason and keeps your current photo:
Avatar must be a JPG, PNG, or WebP image. The file is another type, for example a PDF, HEIC or GIF file. Save the picture as a JPG or PNG file and choose it again.
Avatar must be smaller than 5 MB. The file is larger than 5 MB. Reduce its size, for example by saving it at a smaller width and height, then choose it again.
If the upload fails for another reason, Cademy shows Failed to upload avatar. Choose the file again.
Where Your Photo, Bio and Title Appear on Course Pages
Each of your details has different readers:
In the business account: System Admins see your name, photo, login email address, role and phone number in Users & Facilitators, and can open your user page. Every other user of the business account, whatever their role, can be shown your name and photo in the Admin Dashboard.
On a public course page: a course page can include a section that presents the people who run the course. Its heading is Facilitators unless the business changed it. When you are listed there, the section shows your name, photo, Title, Bio and the links from LinkedIn URL, X / Twitter URL and Website URL. It does not show your email address or phone number. A programme on the same course page can also show your name, photo and Title beside the programme items you are listed on.
On your Student Profile: your photo is the same one. See “What Your Login, Student Profile and Each Business Account Share” below.
The business decides whether a course page has a Facilitators section and who it lists. In the section's settings, Facilitators to show is either Automatic or Manual. Automatic shows the facilitators assigned to the course's upcoming public dates, or the course owners if nobody is assigned. Manual shows the team members chosen for that section. So, with Automatic, your photo and Bio appear on a course page when you are assigned to its upcoming public dates, or when you own the course and nobody is assigned. See Assign a Facilitator to a Course or Course Date.
A link is shown on the course page only when its address starts with https:// or http://.
Important: Write your Bio, Title and links for public readers. Anyone who opens a course page that lists you can read them.
Instructor Bio Not Shown in Full on Your Course Page or Website (Read More)
In the Facilitators section of a course page, each person's Bio is shortened to its first two lines. When the Bio is longer, Read more appears below it. Visitors select Read more to see the whole Bio, and Show less to shorten it again. The full text is kept: nothing is cut from what you saved. There is no setting that shows every Bio in full without Read more.
What Your Login, Student Profile and Each Business Account Share
One Cademy login opens every business account you are a user of and your Student Profile. Some details follow the login. Others are kept separately in each business account.
Email address and password: they belong to the login, so they are the same everywhere.
Photo: you have one photo. When you add, change or remove it on your user page, the photo on your Student Profile changes too, and the other way round.
First Name, Last Name and Phone: saved once for you as a user, so every business account you are a user of shows the same ones.
Bio, Tags, Title, the three links and any fields the business added: saved separately in each business account. To change them for another business account, open that business account first.
Role: set separately in each business account.
Your Student Profile keeps its own copy of your name. Changing your name in the Admin Dashboard does not change it on your Student Profile. Changing it on your Student Profile also changes it in the Admin Dashboard.
To change your name in both places at once, select Student Profile in the menu at the top of the sidebar, select the My Profile tab, edit First Name and Last Name under Personal Details, then select Save Changes.
You cannot change your login email address yourself. See Change Your Login Email Address.
What Only a System Admin Can Change for You
A business account is not tied to one person's login. The person who creates it becomes its first System Admin, and System Admins manage who else is a user. Changing your own profile or password does not change the business or anyone's access to it.
Your role: a System Admin changes it with Edit User on your user page. See What Can a Facilitator, Course Owner or System Admin Do?
The business profile: a System Admin edits it on the Profile page. See Update Your Business Profile on Your Minisite.
The emails and calendar invitations Cademy sends to the team: neither My Profile nor User Settings has a setting for them. A System Admin sets Facilitator Emails and Admin Email Recipients for the business account in Settings, under User Management. See Choose Facilitator Emails and Calendar Invitations.
Your access: you cannot remove yourself from a business account. A System Admin archives your user, and Cademy does not archive the last System Admin of a business account. See Remove a Team Member’s Access (Archive a User).
Change Your Password
Changing a password you know is explained in Change or Reset Your Course Provider Password.
Set a Password When There Is No Current Password Field
Setting a first password for a login that uses emailed codes is explained in Change or Reset Your Course Provider Password.
Password for a Google, Facebook or Single Sign-On Login
What to do when you log in with Google, Facebook or single sign-on is explained in Change or Reset Your Course Provider Password.
Forgot Your Current Password
Resetting a forgotten password with an emailed code is explained in Change or Reset Your Course Provider Password.
Frequently Asked Questions
Can a Course Owner or Facilitator change their own details?
Yes. Every role can open My Profile and User Settings for its own name, photo and profile fields. For your password, see Change or Reset Your Course Provider Password. Only a System Admin can open another user's page.
Does changing my details under My Profile change the business's public profile?
No. The page that My Profile opens holds your own details. The business's name, logo and contact details are on the Profile page, which only a System Admin can open. Your own details reach the public only on a course page that lists you, as described under “Where Your Photo, Bio and Title Appear on Course Pages”.
Who can see my phone number?
System Admins of each business account you are a user of. They see it in Users & Facilitators and on your user page. Cademy does not show it on a public course page.
Why is my name different in the Admin Dashboard and on my Student Profile?
The two names are saved separately, and a change made in the Admin Dashboard is not copied to your Student Profile. Change your name on your Student Profile, under the My Profile tab, to update both.